At a Glance
- Tasks: Lead a dynamic team to deliver exceptional hospitality and service during night shifts.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry with a focus on inclusivity.
- Benefits: Enjoy 28 days annual leave, free meals, and discounts on high street shops and holidays.
- Other info: We celebrate diversity and offer ongoing training for your personal and professional growth.
- Why this job: Make a real impact by creating unforgettable experiences for customers every night.
- Qualifications: Experience in hospitality management and a passion for food and customer service.
The predicted salary is between 30000 - 40000 £ per year.
28 days annual leave per year (including bank holidays) plus your birthday off as a paid day. 26 weeks enhanced maternity leave, secondary carer leave, wedding/commitment day leave, free meals on shift, bespoke training and development opportunities, life insurance, discounts available on our internal app; high street shops, holidays & cinema, access to employee assistance programme, cycle to work scheme.
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a night shift manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
Job Description
- Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey.
- Assessing employee performance, recognising potential, and meeting their training needs as appropriate.
- Holding regular team meetings to communicate targets, required standards, company, and client information.
- Collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities.
- Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed.
- Providing prompt and efficient customer service while consistently exceeding expectations.
- Monitoring customer feedback and producing an action plan based on the results.
- Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service.
- Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance.
- Supporting the General Manager in daily/weekly financial bookwork.
- Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures.
- To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.
- Maintain and help deliver budgetary records and ensure that all budgets are adhered to.
- Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results.
- Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual.
- Liaise and support with your team members and ensure best practices are adhered to.
Qualifications
- Have experience as a supervisor or assistant manager within a hospitality environment, ideally retail.
- Experience in creating a thriving and successful working environment.
- Possess excellent supervisory and communication skills.
- Good delegation and influencing skills.
- Have the ability to display a real passion for food and customer service.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Night Shift Manager in Broughton employer: WSH Group
At BaxterStorey, we pride ourselves on being an exceptional employer that values inclusivity and employee development. With a strong focus on work-life balance, our Night Shift Manager role offers generous benefits such as 28 days of annual leave, bespoke training opportunities, and a supportive environment that encourages personal growth. Join us in creating unforgettable experiences while enjoying perks like free meals on shift and discounts at high street shops, all within a dynamic and diverse team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Manager in Broughton
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values and what they stand for will help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality.
✨Tip Number 3
Show off your passion! When you're chatting with the hiring team, share specific examples of how you've motivated a team or exceeded customer expectations in the past. They want to see that spark!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Night Shift Manager in Broughton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how you can motivate a team and create unforgettable experiences. Share specific examples that highlight your enthusiasm and commitment to exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Night Shift Manager role. Highlight your supervisory experience in hospitality and any relevant skills that match the job description. We love seeing candidates who take the time to align their experience with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at BaxterStorey!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and what they stand for. Familiarise yourself with their approach to hospitality and customer service. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Night Shift Manager, you'll need to motivate your team. Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired others or resolved conflicts. This will demonstrate your ability to create a thriving work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. For instance, think about how you would respond to a customer complaint or manage a team member's poor performance. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
