At a Glance
- Tasks: Lead a dynamic team to deliver exceptional hospitality and service experiences.
- Company: Join BaxterStorey, a leader in the hospitality industry with a focus on inclusivity.
- Benefits: Enjoy bespoke training, life insurance, discounts, and a cycle-to-work scheme.
- Other info: We celebrate diversity and offer excellent career growth opportunities.
- Why this job: Make a real impact by inspiring your team and exceeding customer expectations.
- Qualifications: Experience in hospitality management and a passion for food and service.
The predicted salary is between 24000 - 30000 £ per year.
Bespoke training and development opportunities.
Life insurance.
Discounts available on our internal app; high street shops, holidays & cinema.
Access to employee assistance programme.
Cycle to work scheme.
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Deputy manager who motivates their team to exceed expectations at every turn. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.
We are looking for a Deputy manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team. If you are that person, we would love to hear from you!
Job Description
- Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey.
- Assessing employee performance, recognising potential, and meeting their training needs as appropriate.
- Holding regular team meetings to communicate targets, required standards, company, and client information.
- Collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities.
- Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed.
- Providing prompt and efficient customer service while consistently exceeding expectations.
- Monitoring customer feedback and producing an action plan based on the results.
- Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service.
- Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance.
- Supporting the General Manager in daily/weekly financial bookwork.
- Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures.
- To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.
- Maintain and help deliver budgetary records and ensure that all budgets are adhered to.
- Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results.
- Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual.
- Liaise and support with your team members and ensure best practices are adhered to.
Qualifications
- Have experience as a supervisor or assistant manager within a hospitality environment, ideally retail.
- Experience in creating a thriving and successful working environment.
- Possess excellent supervisory and communication skills.
- Good delegation and influencing skills.
- Have the ability to display a real passion for food and customer service.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality.’
Deputy manager in Broughton employer: WSH Group
At BaxterStorey, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and growth. As a Deputy Manager, you will benefit from bespoke training opportunities, a supportive work environment, and a commitment to work-life balance, all while leading a passionate team dedicated to delivering outstanding hospitality. Join us in creating memorable experiences and enjoy perks like discounts on high street shops and a cycle to work scheme, making BaxterStorey a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy manager in Broughton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BaxterStorey. Check out their social media and website to see how they engage with their team and customers. This will help you tailor your answers and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you demonstrate your supervisory skills and passion for hospitality during the interview.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. BaxterStorey values exceptional service, so share those experiences that highlight your ability to exceed expectations and create lasting impressions.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team dynamics. This shows your enthusiasm and helps you gauge if BaxterStorey is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy manager in Broughton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! Share specific examples of how you've motivated teams or delivered exceptional service in the past. We want to see that you genuinely care about creating extraordinary experiences.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience as a supervisor or assistant manager in hospitality, and don’t forget to mention your skills in communication and delegation. This helps us see how you fit into our team!
Be Professional Yet Friendly:Strike the right balance between professionalism and friendliness in your writing. Use a warm tone that reflects our company culture while maintaining clarity and professionalism. We love candidates who can communicate effectively and connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BaxterStorey!
How to prepare for a job interview at WSH Group
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to create a positive working environment and how you handle challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to deal with difficult customers or manage team conflicts. Be ready to explain your thought process and the outcomes of your actions.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
