At a Glance
- Tasks: Be the friendly face of our building, creating memorable experiences for all visitors.
- Company: Join Portico, a diverse and fun-loving team that values hard work and growth.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Other info: Flexible shifts with opportunities for personal development in a supportive environment.
- Why this job: Make a real impact by welcoming guests and enhancing their experience in Birmingham's premier workplace.
- Qualifications: Customer service experience and a passion for building relationships are essential.
The predicted salary is between 28000 - 28000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are on the lookout for a Corporate Welcome Host for a brand new multi-occupied building in Birmingham. The role of the Welcome Host is to take full accountability of the Front of House area and provide a seamless, warm and authentic customer experience for all visitors, guests, tenants and clients. Welcome Hosts are crucial to consistently creating compelling and emotionally engaging experiences for our communities, enhancing and elevating the customer journey from the moment guests enter the building.
Our Welcome Hosts perform a proactive welcome and personalised customer experience through a combination of desk working and lobby roaming to always ensure seamless service. Ultimately, their goal is to achieve a best-in-class welcome experience, greater occupier satisfaction and establish the building as Birmingham's premier innovative workplace destination.
Although the Welcome Host is predominantly a desk-based role, it will involve covering a Lobby Host from time to time, which is a role that requires proactive moving around the lobby space to provide a friendly and welcoming atmosphere for colleagues and visitors. Candidates should only apply if they are comfortable to stand for long periods.
Shift pattern: 40 hours per week, shifts from 8am-5pm from Monday-Friday
Salary: £28,000
The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to manage differing client needs. An excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants. Customer service experience is required for the role.
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Welcome Host in Birmingham employer: WSH Group
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are recognised and rewarded. As a Welcome Host in Birmingham, you will enjoy a supportive environment with ample opportunities for personal and professional growth, alongside a competitive salary and comprehensive benefits package, including generous holiday allowance and access to training resources. Join us to be part of a team that values diversity and aims to create memorable experiences for our clients and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WSH Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WSH Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Welcome Host in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WSH Group:Your cover letter is your chance to shine! Tell us why you want to work at WSH Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WSH Group!
How to prepare for a job interview at WSH Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
