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- Tasks: Be the friendly face of our company, supporting clients and ensuring a top-notch experience.
- Company: Join Portico, a diverse and fun-loving team that values hard work and growth.
- Benefits: Enjoy great holidays, pension contributions, and discounts at your favourite retailers.
- Why this job: Make meaningful connections while working in a dynamic environment with plenty of opportunities.
- Qualifications: Strong communication skills and a proactive attitude are essential for this role.
- Other info: This is a 5-month maternity cover contract with excellent training opportunities.
The predicted salary is between 25857 - 25857 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging. Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We have an exciting opportunity for a customer services expert to join our fantastic team as a Welcome Host (Colleague Support Host). Colleague Support is the go-to team for assisting with the day-to-day needs of our clients, delivering an exceptional working environment and a 5* Visitor experience.
The Colleague Support Host covers:
- Main Reception/Front Desk
- Executive Client Meeting Suite & Internal Meeting Rooms
- Back of House (floor management to support the Property Services Team)
- AV & Technology Support (inc. basic AV knowledge)
- Events & Hosting (ad hoc overtime required, guest registration & support)
Core to your role will be the ability to form strong relationships with our clients and colleagues. You will work directly with the wider WSH team & Property Services Team, exposed to many aspects of facilities management and looking after the day-to-day smooth running of our client's flagship office.
Shifts: 37.5 hours per week, Monday - Friday, Shifts between 8am - 5pm
Salary: £25,857 per annum
Please note that this is a 5-month maternity leave cover contract.
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous experience in a customer service role or front of house role is essential.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Employment Type: Fixed-Term Contract
Hours Per Week: 37.50
Salary: Up to £25,800
Welcome Host in Belfast employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Portico. Understanding their values and how they treat their employees can help you connect better during your chat. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice your communication skills! As a Welcome Host, you'll need to engage with clients and colleagues alike. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your proactive attitude! During the interview, share examples of times when you went above and beyond in previous roles. This will highlight your can-do spirit and make you stand out as a candidate who fits right into their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Welcome Host in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application for the Welcome Host position. Highlight your customer service experience and any relevant skills that match the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be engaging with clients and colleagues daily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your Customer Service Skills
As a Welcome Host, you'll need to showcase your customer service expertise. Prepare examples from your past experiences where you've gone above and beyond for clients or colleagues. This will highlight your proactive and flexible attitude.
✨Build Rapport During the Interview
Since forming strong relationships is key in this role, practice engaging with your interviewer. Use open body language, maintain eye contact, and ask thoughtful questions about the team dynamics and client interactions to demonstrate your ability to connect with others.
✨Prepare for Technical Questions
Given the AV & Technology Support aspect of the role, brush up on basic AV knowledge. Be ready to discuss any relevant experience you have with technology in a customer service setting, as this will show your readiness to handle the technical demands of the job.
