At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and create memorable visitor experiences.
- Company: Join a prestigious global bank with a fun and engaging culture.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and professional development opportunities.
- Other info: Flexible shifts and access to exclusive discounts and training opportunities.
- Why this job: Shape first impressions and elevate the visitor experience in a high-profile environment.
- Qualifications: Experience in service delivery and a passion for leading teams.
The predicted salary is between 33400 - 33400 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are recruiting for an exceptional Team Lead to oversee our Colleague Support Host team within the Belfast offices of a world renowned international bank. This is a high profile, people focused role where you will champion service excellence and ensure every colleague, guest and VIP leaves with a positive and lasting impression. Our Colleague Support Hosts are the face of the organisation, delivering a market leading visitor experience. As Team Lead, you will set the standard, inspire your team and ensure flawless service delivery across all touchpoints.
What You’ll Do
- Lead, motivate and develop a high performing team
- Ensure service excellence and a consistently exceptional visitor journey
- Build strong, trusted relationships with clients, visitors and internal stakeholders
- Oversee daily operations and manage multiple requests with confidence and composure
- Maintain the highest standards of professionalism, presentation and attention to detail
Why Join Us
- Work within a prestigious global banking environment
- Lead a team that shapes the first impression of the organisation
- Opportunities for professional development and career progression
- Be part of a culture that values excellence, collaboration and innovation
Hours: 37.5 hours per week, with flexible shifts between 8am – 5pm
Salary: £33,400
Qualifications & Experience
- Proven experience in a leading service delivery or front of house role
- Ability to deliver business level customer service in a high profile corporate environment
- Strong understanding of service excellence and guest experience standards
- Familiarity with room reservations, meeting coordination and event planning
- Experience with HR processes, including team development and performance management
Who You Are
You’re a natural leader with a passion for people and a commitment to exceptional service. You thrive in fast paced environments, stay calm under pressure and bring a polished, professional presence to every interaction. If you’re ready to elevate the visitor experience and lead a standout team, we’d love to hear from you. Apply today and help shape the future of service excellence in one of the world’s most respected financial institutions.
Additional Information
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Reception Team Lead in Belfast employer: WSH Group
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Team Lead in our Belfast office, you will not only have the opportunity to lead a high-performing team within a prestigious global banking environment but also benefit from extensive professional development and career progression opportunities. Join us to be part of a collaborative atmosphere that values excellence and innovation, while enjoying a range of employee benefits including generous holiday allowances and access to our Training Academy.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Lead in Belfast
✨Tip Number 1
Get to know the company culture before your interview. Portico values hard work and fun, so show us how you embody that spirit! Research their values and think of examples from your past that align with their mission.
✨Tip Number 2
Practice your people skills! As a Team Lead, you'll need to inspire and motivate your team. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare questions for your interview that show your interest in service excellence. Ask about their approach to guest experience and how they support team development. This will demonstrate your commitment to the role and help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the amazing culture at Portico.
We think you need these skills to ace Reception Team Lead in Belfast
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for service excellence and leadership. Make it engaging and relatable!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in leading teams and delivering exceptional service. We love seeing how your skills align with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun, engaging work environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Leadership Skills
As a Team Lead, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight your ability to maintain professionalism and composure under pressure.
✨Showcase Your Customer Service Expertise
This role is all about delivering exceptional visitor experiences. Be ready to discuss your understanding of service excellence and how you've implemented it in previous roles. Use specific examples to illustrate your commitment to outstanding customer service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple requests. Think of scenarios where you've had to juggle various tasks while maintaining high standards. Practising these responses will help you feel more confident during the interview.
