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- Tasks: Lead a dynamic team to deliver exceptional hospitality experiences every day.
- Company: Join The Boxford, a trailblazer in the hospitality industry.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Be part of an inclusive team that celebrates diversity and encourages growth.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 34000 - 36000 £ per year.
Location: The Boxford
Salary: between GBP 34,000 to GBP 36,000 yearly
28 Days holiday to increase to 32 after 5 years service
Plus your birthday off as a paid day
26 weeks enhanced maternity leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Life insurance
Discounts available on our internal app; high street shops, holidays & cinema
Access to employee assistance programme
Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At The Boxford, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are an Assistant Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
- Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location.
- Assessing employee performance, recognising potential, and meeting their training needs as appropriate.
- Holding regular team meetings to communicate targets, required standards, company, and guest feedback.
- Collaborating and supporting with the Restaurant Manager to prepare budgets, maintain food costs, and maximise commercial opportunities.
- Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed.
- Providing prompt and efficient customer service while consistently exceeding expectations.
- Monitoring customer feedback and producing an action plan based on the results.
- Ensuring all food is presented and served in line within our standards, using innovation in the method and style of presentation and food service.
- Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance.
- Supporting the General Manager in daily/weekly financial bookkeeping.
- Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures.
- To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.
- Maintain and help deliver budgetary records and ensure that all budgets are adhered to.
- Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results.
- Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual.
- Liaise and support with your team members and ensure best practices are adhered to.
Qualifications
- Have experience in as a supervisor or assistant manager within a hospitality environment, ideally retail.
- Experience in creating a thriving and successful working environment.
- Possess excellent supervisory and communication skills.
- Good delegation and influencing skills.
- Have the ability to display a real passion for food and customer service.
Additional Information
Since the opening at The Boxford we have created beautiful experiences, exciting menus and friendly teams, so that each and every customer can have the hospitality quality they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
WSH Group Values:
- ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. WSH group is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Assistant Manager - The Boxford employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - The Boxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on an Assistant Manager position at The Boxford or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Boxford's values and culture. Show us how your passion for hospitality aligns with our mission to create unforgettable experiences. Be ready to share examples of how you've motivated teams in the past!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on demonstrating your supervisory skills and your ability to deliver exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at The Boxford.
We think you need these skills to ace Assistant Manager - The Boxford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how you can motivate a team and create unforgettable experiences. Share specific examples that highlight your enthusiasm for the industry.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role at The Boxford. Highlight relevant experience in hospitality, especially any supervisory roles. We love seeing how your skills align with our values and the job description!
Be Authentic: Don’t be afraid to show your personality in your application. We value individuality and want to know what makes you unique. Use a friendly tone and let us see the real you – it’s all about creating connections!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly. Plus, it shows you’re serious about joining our team at The Boxford!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Boxford’s values and mission. Understand their approach to hospitality and think about how your experience aligns with their goals. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Manager, you’ll need to motivate a team. Prepare examples from your past experiences where you successfully led a team or improved performance. Highlight your communication and delegation skills, as these are crucial for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with customer complaints or managing team dynamics. Think through potential scenarios and how you would respond, demonstrating your problem-solving abilities and commitment to exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if The Boxford is the right fit for you.