At a Glance
- Tasks: Lead a dynamic reception team and create outstanding customer experiences.
- Company: Join Amplify, a company dedicated to exceptional service and innovation.
- Benefits: Enjoy competitive salary, health cover, 25 days holiday, and leadership training.
- Other info: Embrace diversity and grow in an inclusive environment.
- Why this job: Be the face of our brand and make a real impact every day.
- Qualifications: Experience in managing reception teams and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Our Mission & Behaviours
As part of our Amplify Crew, we ask you to live our three core behaviours every day:
- Curiosity: We go beyond the “how” to explore the “why” and “what if?”. We challenge the status quo, seek continuous improvement, and celebrate innovation. Curiosity fuels better solutions and personal growth.
- Outstanding: Outstanding experiences don’t happen by accident - they are built through commitment, teamwork, and high standards. We don’t settle for “good enough”; we strive for exceptional.
- Accountability: We take ownership of our actions and outcomes. Accountability builds trust, strengthens relationships, and drives collective success. We step up, learn from challenges, and continuously improve.
Location: EC2A 1BR London
Job Type: Full-time
Salary: £36,761
We exist to elevate our clients’ service and amplify their success by delivering fantastic experiences to their customers and colleagues. We’re looking for a professional, confident, and proactive Reception Lead who thrives in a fast-paced environment and is passionate about leading a team to deliver exceptional service. If you take pride in creating outstanding first impressions and driving service excellence, we’d love to hear from you.
As the leader of our front-of-house team, you will ensure the smooth running of the reception area, manage staff performance, and represent both our business and our clients with professionalism and care.
Key Responsibilities:
- Leading and inspiring the Reception team.
- Delivering an outstanding customer experience.
- Building strong relationships with clients, occupiers and building teams.
- Managing daily Reception operations and service standards.
- Creating exciting events and building activations.
- Coaching, training and developing your team.
- Finding new ways to improve our service and customer journey.
- Ensuring a safe, welcoming and professional environment.
What We’re Looking For:
- Previous experience managing a front-of-house or reception team.
- Excellent leadership, communication, and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to multitask, prioritise, and remain calm under pressure.
- Professional, confident, and approachable manner.
- Proficiency in Microsoft Office and general office systems.
- A proactive, service-driven mindset with a focus on continuous improvement.
What We Offer:
- Rotational shift pattern supporting work-life balance.
- Learning and development opportunities, including leadership training.
- 25 days holiday + Bank Holidays (pro rata).
- Bupa Health cover.
- YuLife wellbeing benefits.
Diversity & Inclusion at Amplify:
At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.
If you’re ready to lead a team, deliver exceptional experiences, take accountability, and be part of a crew that pushes for outstanding every day, we’d love to hear from you.
Amplify - Reception Lead employer: WSH Group
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a range of benefits including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. Located at Airbus Broughton, our inclusive work culture fosters collaboration and celebrates diversity, ensuring that every employee can thrive while delivering outstanding hospitality experiences. Join us to be part of a supportive environment where your growth is valued and your contributions make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Amplify - Reception Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WSH Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WSH Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Amplify - Reception Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WSH Group:Your cover letter is your chance to shine! Tell us why you want to work at WSH Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WSH Group!
How to prepare for a job interview at WSH Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
