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- Tasks: Assist clients with hearing care, manage appointments, and provide excellent customer service.
- Company: WSAudiology is a global leader in the hearing aid industry, dedicated to improving lives through better hearing.
- Benefits: Enjoy competitive pay, bonuses, comprehensive benefits, paid holidays, and professional development opportunities.
- Why this job: Join a supportive culture focused on community, growth, and making a real impact in people's lives.
- Qualifications: High School Diploma, customer service experience, strong communication skills, and proficiency in MS Office.
- Other info: Flexible hours and mentorship opportunities available for career advancement.
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TEMP Medical Front Office Coordinator-Rochester, NY, Rochester
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Client:
WSAudiology
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
19dfcc067f57
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
What it’s all about:
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What’s in it for you?
- Top priority of culture and community including ongoing training
- Attractive compensation package with monthly bonus opportunities
- Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
- Mentorship and professional development opportunities including a CES Advisory Board
- Field support for your hearing center
What you will do:
- Maintainclient charts and ensure information is up to date
- Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
- Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
- Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
- Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
- Maintains a clean, inviting, and friendly environment
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
- Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
- Maintain knowledge of current HearUSA\’s products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
What we are looking for:
- High School Diploma or equivalent
- Experience in customer service and office administration
- Excellent oral and written communication skills, ability to establish and maintain a professional rapport withclientsand co-workers
- Proficiency with computers including scheduling software and MS Office
- Strong multi-tasking, organization, and time-management skills
A Place to Grow your Career:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:
- A professional development team of dedicated Regional Training Managers
- Continuing education, LinkedIn Learning and tuition reimbursement
- Career advancement pathways for Center Support and Client Care
Pays :$19hr
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
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TEMP Medical Front Office Coordinator-Rochester, NY employer: Wsaudiology
Contact Detail:
Wsaudiology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TEMP Medical Front Office Coordinator-Rochester, NY
✨Tip Number 1
Familiarise yourself with the hearing aid industry and the specific services offered by HearUSA. Understanding their mission and values will help you align your responses during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills, as this role heavily relies on providing excellent client experiences. Consider role-playing scenarios where you handle various client interactions to build your confidence and improve your communication skills.
✨Tip Number 3
Network with current or former employees of HearUSA or similar companies. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule or inventory list relevant to the role. This will not only demonstrate your ability to manage tasks effectively but also give you practical examples to discuss during your interview.
We think you need these skills to ace TEMP Medical Front Office Coordinator-Rochester, NY
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the TEMP Medical Front Office Coordinator position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hearing healthcare and customer service. Mention specific experiences that demonstrate your ability to manage client needs and maintain an organised schedule.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, organisation, and proficiency with scheduling software. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Wsaudiology
✨Know the Company
Before your interview, take some time to research WSAudiology and HearUSA. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Highlight Customer Service Experience
As a Client Experience Specialist, customer service is key. Be prepared to discuss your previous experiences in customer service and how you've handled challenging situations. Use specific examples to demonstrate your skills in maintaining a professional rapport with clients.
✨Showcase Organisational Skills
The role requires strong multi-tasking and organisational abilities. Prepare to talk about how you manage your time and prioritise tasks, especially in a busy office environment. Consider sharing a story where your organisational skills made a difference.
✨Familiarise Yourself with Hearing Aid Technology
While you may not need to be an expert, having a basic understanding of hearing aid technology can set you apart. Research common issues and solutions related to hearing aids, and be ready to discuss how you would assist clients with troubleshooting.
