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- Tasks: Lead operations across multiple clinics, supporting staff and driving performance.
- Company: Join HearCanada, part of WSAudiology, dedicated to enhancing hearing health for all.
- Benefits: Enjoy competitive salary, bonuses, vehicle allowance, and health benefits from day one.
- Why this job: Be part of a mission-driven team making a real impact in people's lives.
- Qualifications: 3+ years in retail/clinic operations; strong leadership and analytical skills required.
- Other info: This hybrid role involves frequent travel across Central Ontario.
The predicted salary is between 36000 - 60000 £ per year.
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Operations Manager – Central Ontario, Newmarket
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Client:
WSAudiology
Location:
Newmarket, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1926ad4f5604
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Part of WSAudiology group,HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.
About the role:
We’re seeking a full-time, permanent Operations Manager to join our HearCANADA Retail Central Ontarioteam! This position supports the operations of our Central OntarioHearCANADA clinics which consists of the GTA from Burlington to Durham Region, Barrie, Muskoka, and Peterborough Kawarthas. Travel will be expected within the territory to provide onsite support to our clinical teams.
Reporting to the Divisional Sales Director, you will bring multi-site operations experience from either a retail or clinic setting (huge asset if you have operations experience from retail + healthcare!) to our team. You have an analytical and methodical approach and experience with empowering teams to exceed KPIs and targets while providing support and data-driven recommendations.
This is a hybrid position based in in the Greater Toronto Area (or within commuting distance to the GTA). Frequent travel of ~60% throughout the territory will be required. Access to a vehicle and a valid driver\’s license is required.
What you will do:
- Oversee all operational aspects within assigned HearCANADA clinics including supporting clinic staff with training, coaching, and development; participate in performance-related discussions and hiring decisions alongside the Divisional Sales Director as appropriate.
- Create, establish, and maintain standard operating procedures (SOPs) for your assigned clinics. This includes, but is not limited to, schedule management, patient recall process, patient database and files, etc.
- Provide operations support for clinical and company-wide initiatives such as new product launches, toolkit additions, pricing updates, and customer events.
- Understand and stay abreast of industry trends and changes and implications to centre operations.
- Provide regular updates on key performance indicator (KPI) trends and results of initiatives/projects.
- Document centre needs and risk analysis to support project management in executing successful clinic relocations, buildouts and closures.
- Support successful integrations for acquisitions.
- Assist clinical teams with projects to drive brand awareness and revenueincluding competitive intelligence, networking, and community-based marketing initiatives.
- Maintain constant communication with centre staff and managers to have a holistic view of clinics\’ unique challenges, successes, and areas for improvement.
What we are looking for:
- 3+ years of proven success in a retail and/or clinic operations role.
- 2+ years of experience providing operational leadership, training, coaching, and development, ideally to multi-site teams.
- Experience in a data-driven environment and monitoring KPIs (key performance indicators).
- Technical acumen and comfortability in adopting and leveraging tools and software.
- Experience with MS Office Suite, particularly Outlook, Teams, Excel, and SharePoint.
- Experience with CRM, POS, and/or EMR systems reporting and extracting data.
- Experience with operations for net new locations is a definite asset.
- Demonstrable ability to build strong relationships with internal/external customers and other stakeholders, including successful guidance with change management
- Superior oral and written communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.).
- Analytical mindset – you enjoy looking at problems from various viewpoints to evaluate potential solutions.
- Willingness to travel frequently (approximately 60% of the time) throughout Canada is required.
What’s in it for you?
- Competitive salary + bonus program
- Vehicle allowance and company card access for direct work-related expenses (travel, meal stipends, etc.)
- Health, dental, and vision benefits starting on day one of hire
- RRSP with employer matchingprogram
- Educational assistance program
- Mentorship and professional development opportunities
If you are interested in joining our mission to deliver Wonderful Sound for All, apply today!
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process
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Operations Manager - Central Ontario employer: Wsaudiology
Contact Detail:
Wsaudiology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Central Ontario
✨Tip Number 1
Familiarise yourself with the specific operations of HearCANADA clinics. Understanding their unique challenges and successes will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of HearCANADA or WSAudiology. Engaging with them can provide valuable insights into the company culture and operational expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss your experience with KPIs and data-driven decision-making. Be ready to share specific examples of how you've used data to improve operations in previous roles, as this is a key aspect of the Operations Manager position.
✨Tip Number 4
Highlight your adaptability and willingness to travel. Since the role requires frequent travel across Central Ontario, emphasising your flexibility and readiness to support multiple locations will make you a more attractive candidate.
We think you need these skills to ace Operations Manager - Central Ontario
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in retail or healthcare settings. Use specific examples that demonstrate your ability to lead multi-site teams and achieve KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hearing care industry and your understanding of the role. Mention how your analytical mindset and experience with SOPs can contribute to the success of HearCANADA clinics.
Highlight Relevant Skills: Emphasise your technical skills, especially with MS Office Suite and any CRM or EMR systems you've used. Mention your experience in data-driven environments and how you’ve used data to drive operational improvements.
Showcase Communication Abilities: Demonstrate your superior oral and written communication skills in your application. Provide examples of how you've successfully communicated with various stakeholders and managed change within an organisation.
How to prepare for a job interview at Wsaudiology
✨Research the Company
Before your interview, take some time to learn about WSAudiology and HearCanada. Understand their mission, values, and recent developments in the hearing care industry. This knowledge will help you tailor your responses and show your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise your multi-site operations experience, especially if it involves retail and healthcare. Prepare specific examples of how you've empowered teams to exceed KPIs and how you've implemented standard operating procedures in previous roles.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership style and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical mindset and ability to handle challenges effectively.
✨Show Your Communication Skills
As the role requires strong communication with various stakeholders, be prepared to demonstrate your oral and written communication skills during the interview. Practice articulating your thoughts clearly and concisely, and consider how you would engage with different audiences.
