At a Glance
- Tasks: Manage order processing for hearing aids, ensuring accuracy and efficiency.
- Company: Join WSA, a leader in the hearing aid industry with a global presence.
- Benefits: Enjoy 26 days holiday, life assurance, eyecare vouchers, and a matched pension scheme.
- Other info: Be part of a diverse team dedicated to improving hearing health worldwide.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Attention to detail, strong IT skills, and experience working to KPIs.
The predicted salary is between 25000 - 30000 € per year.
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
The Operations Administrator plays a key role in supporting the Operations function by managing order processing activities, including placing new orders, coordinating repairs, handling credit returns, and processing replacements for faulty hearing aids and accessories. The team is responsible for ensuring all orders and processes are completed efficiently and accurately, delivering industry-leading customer service. This role requires a high level of attention to detail, strong organisational skills, and the ability to manage quality and accuracy across all order processing tasks. This role is essential in enabling the accurate diagnosis of returned chargers while maintaining our commitment to same-day order processing and high order-entry accuracy across all operations. By identifying and returning devices with no faults, this role contributes to improved sustainability outcomes and reduces costs associated with unnecessary replacements. This is a fully office based role from Monday to Friday in our Chester office.
What you will do
- Process new hearing aid orders within the ERP system, including scanning and transferring ear impression files.
- Manage the replacement and dispatch of faulty devices, ensuring timely return to appropriate global refurbishment and distribution centres.
- Handle customer returns and credit processing, coordinating shipments to global refurbishment centres as required.
- Pick, pack, and dispatch orders from the local warehouse, maintaining accurate and efficient order fulfilment.
- Support warehouse operations by ensuring effective stock control, inventory maintenance, and coordination of stock ordering and supplier deliveries.
What you bring
- Proven experience working to KPIs, with a strong focus on accuracy and efficiency.
- Excellent attention to detail and a high standard of work quality.
- Strong IT proficiency, including MS Office, ERP, and CRM systems (Salesforce experience preferred).
- Excellent interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.
- Highly self-motivated, with the ability to manage and maintain personal quality standards independently.
Benefits
- 26 days holiday plus bank holidays
- Life Assurance 6x salary
- Eyecare voucher scheme
- Hearing aid scheme
- Employee Assistance Programme
- Pension matched up to 10%
At WSA, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all.
Operations Administrator employer: WSA – Wonderful Sound for All
WSA is an exceptional employer, offering a supportive and inclusive work environment in Chester, where employees are empowered to make a meaningful impact in the hearing aid industry. With a strong focus on employee well-being, we provide generous benefits such as 26 days of holiday, life assurance, and a pension scheme, alongside opportunities for personal growth and development within a global team dedicated to improving lives. Join us to be part of a culture that values diversity, celebrates success, and prioritises sustainability in our operations.
Contact Detail:
WSA – Wonderful Sound for All Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand WSA's mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the WSA team.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Administrator role. Highlight your experience with order processing, attention to detail, and any relevant IT skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for improving lives through hearing care and explain why you're the perfect fit for our team. Keep it concise but impactful – we love a good story!
Showcase Your Skills:Don’t forget to showcase your organisational skills and ability to work to KPIs. Mention any experience with ERP or CRM systems, especially Salesforce, as this will make you stand out to us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at WSA – Wonderful Sound for All
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with order processing activities, customer service expectations, and the importance of accuracy in this position. This will help you answer questions confidently and show that you're genuinely interested in the job.
✨Showcase Your Attention to Detail
Since this role requires a high level of attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's managing inventory or processing orders, be ready to discuss how your meticulous nature has positively impacted your previous workplaces.
✨Brush Up on Your IT Skills
As the job mentions strong IT proficiency, especially with ERP and CRM systems, it’s a good idea to review these tools before your interview. If you have experience with Salesforce, be prepared to discuss how you've used it effectively in past roles. This will show that you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and how success is measured in the Operations team. This not only shows your interest but also helps you determine if WSA is the right fit for you.
