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For Companies At a Glance
- Tasks: Provide technical support and training to enhance customer experience.
- Company: Join WSA, a leader in the hearing aid industry with a global presence.
- Benefits: Inclusive workplace, diverse culture, and opportunities for personal growth.
- Why this job: Make a real difference by improving lives through innovative hearing solutions.
- Qualifications: Two years in technical support and a passion for IT and audiology.
- Other info: Be part of a supportive team that values authenticity and diversity.
The predicted salary is between 30000 - 42000 £ per year.
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
What you will do
- Provide Level 2 support
- Provide technical and audiological support to customers
- Handle resolution referrals
- Assist and deliver internal training to maintain product knowledge
- Analysis of complaints
What you bring
- Minimum two years experience in Technical Support Position
- Experience of handling and resolving complex complaints
- Audiology industry experience
- B2B Communication
- Sales Force Experience desirable
Personal competencies
- Ability to learn complex product portfolios
- Strong interest in IT and Technical Support
- Positive Can do attitude
At WSA, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Technical Support Advisor in Chester employer: WSA – Wonderful Sound for All
Contact Detail:
WSA – Wonderful Sound for All Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at WSA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and audiology basics. We want to see that you’re not just passionate but also knowledgeable about the industry and the products we offer.
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've handled complex complaints in the past. This will demonstrate your ability to provide Level 2 support effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at WSA.
We think you need these skills to ace Technical Support Advisor in Chester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for improving people's lives shine through. We want to see how your experience aligns with our mission in the hearing aid industry.
Tailor Your Experience: Make sure to highlight your relevant experience in technical support and audiology. We’re looking for specific examples that demonstrate your ability to handle complex complaints and provide top-notch support.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Share your 'can-do' attitude and how you approach challenges, but also let your personality come through to help us get to know you better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WSA – Wonderful Sound for All
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around audiology and hearing aids. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a candidate, but someone who genuinely understands the product.
✨Showcase Your Experience
Be ready to discuss your previous roles in technical support, particularly any complex complaints you've resolved. Use specific examples to illustrate your problem-solving skills and how you’ve contributed to customer satisfaction in the past.
✨Demonstrate Your Communication Skills
Since this role involves B2B communication, practice articulating your thoughts clearly and concisely. Think about how you can explain technical concepts to non-technical people, as this will be crucial in your interactions with clients.
✨Embrace the 'Can Do' Attitude
WSA values a positive mindset, so come prepared to discuss how you approach challenges with enthusiasm. Share stories that highlight your resilience and willingness to learn, as this will resonate well with their company culture.