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- Tasks: Ensure top-notch quality in customer interactions and conduct audits for excellence.
- Company: Leading hearing aid company focused on improving lives with innovative solutions.
- Benefits: Inclusive work culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Prior QA experience and familiarity with CRM systems required.
- Other info: Join a diverse team dedicated to high standards and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A leading hearing aid company in Chester is seeking a Professional Standards Specialist to maintain high quality standards in customer interactions. The ideal candidate will have prior QA experience and a solid background in CRM systems.
- You will score monthly calls.
- Handle quality complaints.
- Conduct audits to ensure excellence in service.
Join a team dedicated to improving lives through innovative hearing solutions, in a diverse and inclusive environment.
Quality Assurance & Standards Specialist in Chester employer: WSA – Wonderful Sound for All
Contact Detail:
WSA – Wonderful Sound for All Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance & Standards Specialist in Chester
✨Tip Number 1
Network like a pro! Reach out to folks in the hearing aid industry or related fields. LinkedIn is your best mate here – connect, engage, and don’t be shy to ask for informational chats.
✨Tip Number 2
Prepare for those interviews by brushing up on your QA knowledge and CRM systems. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your passion for quality standards! During interviews, share specific examples of how you’ve maintained high standards in previous roles. This will help you stand out as someone who truly cares about excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Quality Assurance & Standards Specialist in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your QA experience and familiarity with CRM systems. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about maintaining high quality standards and how you can contribute to our mission of improving lives through hearing solutions.
Showcase Your Attention to Detail: As a Quality Assurance & Standards Specialist, attention to detail is key. In your application, highlight specific examples where your keen eye for detail made a difference in previous roles. We love seeing that commitment to excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at WSA – Wonderful Sound for All
✨Know Your QA Basics
Brush up on your quality assurance principles and methodologies. Be ready to discuss your previous QA experience, especially how you've maintained high standards in customer interactions. This will show that you understand the importance of quality in service delivery.
✨Familiarise Yourself with CRM Systems
Since the role requires a solid background in CRM systems, make sure you know the ins and outs of the systems you've used before. Be prepared to share specific examples of how you've leveraged these tools to enhance customer experiences or streamline processes.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific quality complaints or audits. Think of real-life scenarios from your past roles where you successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and commitment to excellence.
✨Show Your Passion for Improvement
The company is dedicated to improving lives through innovative hearing solutions, so express your enthusiasm for contributing to this mission. Share any ideas you have for enhancing quality standards or customer interactions, showing that you're proactive and invested in the company's goals.
