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- Tasks: Ensure top-notch quality in customer interactions and handle quality audits.
- Company: Join WSA, a leader in the hearing aid industry dedicated to improving lives.
- Benefits: Inclusive workplace, diverse team, and opportunities for personal growth.
- Why this job: Make a real difference by enhancing the quality of hearing care worldwide.
- Qualifications: Experience in QA roles and strong attention to detail required.
- Other info: Be part of a global team that celebrates diversity and success.
The predicted salary is between 36000 - 60000 £ per year.
Driven by the passion to improve quality of people's lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
As a Professional Standards Specialist you ensure that the highest standards are maintained in all our interactions with customers.
What you will do:
- Score monthly calls
- Handle quality complaints
- Carry out quality audits
What you bring:
- Experience:
- Previous QA roles
- Solid background in CRM systems
- Complaint resolution
- Microsoft Office
- Strong attention to detail
- Confidence in managing complex cases
- Ability to provide constructive feedback
At WSA, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Professional Standards Specialist in Chester employer: WSA – Wonderful Sound for All
Contact Detail:
WSA – Wonderful Sound for All Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Standards Specialist in Chester
✨Tip Number 1
Get to know the company inside out! Research WSA's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your previous QA experience and CRM skills make you the perfect fit for the Professional Standards Specialist role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 3
Network like a pro! Connect with current or former WSA employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WSA family and contributing to their mission.
We think you need these skills to ace Professional Standards Specialist in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Professional Standards Specialist role. Highlight your previous QA roles and any experience with CRM systems to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about improving quality in customer interactions. Share specific examples of how you've handled quality complaints or audits in the past to really stand out.
Showcase Your Attention to Detail: As attention to detail is key for this role, make sure your application is free from typos and errors. A polished application shows us you care about quality right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at WSA – Wonderful Sound for All
✨Know Your Quality Standards
Familiarise yourself with the quality standards relevant to the hearing aid industry. Be prepared to discuss how you’ve maintained or improved these standards in your previous roles, especially in QA and complaint resolution.
✨Showcase Your CRM Skills
Since a solid background in CRM systems is essential, be ready to share specific examples of how you've used these tools to enhance customer interactions or resolve complaints. Highlight any metrics that demonstrate your success.
✨Demonstrate Attention to Detail
Prepare to give examples of situations where your attention to detail made a significant difference. This could be in quality audits or handling complex cases. The more specific you are, the better!
✨Practice Constructive Feedback
Think about times when you’ve had to provide constructive feedback. Be ready to discuss your approach and the outcomes. This will show your confidence and ability to manage complex cases effectively.
