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- Tasks: Be the first point of contact for B2B customer queries and provide top-notch support.
- Company: Join WSA, a leader in the hearing aid industry dedicated to improving lives.
- Benefits: Gain valuable experience in a global company with a commitment to diversity and inclusion.
- Why this job: Make a real difference by helping people regain their hearing and enhancing their quality of life.
- Qualifications: Experience with CRM systems and a knack for multitasking in a fast-paced environment.
- Other info: Enjoy a supportive culture where your unique self is celebrated and valued.
The predicted salary is between 28800 - 43200 £ per year.
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. The Customer Service Administrator role is the critical first point of contact for all customer queries to ensure the highest standards of service are consistently met in all customer interactions.
Responsibilities
- Be the first point of contact for B2B customers
- Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
- Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
- Accurately enter and maintain data in the CRM system
- Understand and confidently discuss product portfolios across multiple brands with B2B customers
- Work towards set KPI’s and Targets
- Effectively handle complaints in line with regulatory requirements
- Provide trouble shooting solutions to support customer queries
- Assist and train customers on specific needs
Experience
- Experience of using a CRM
- Case management experience
- Contact centre telephone experience
Personal competencies
- Be motivated and driven
- A keen eye for detail
- Ability to multitask
- Ability to manage own workloads and priorities
At WSA, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all.
Customer Service Administrator - 12 months Fixed Term Contract in Chester employer: WSA – Wonderful Sound for All
Contact Detail:
WSA – Wonderful Sound for All Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - 12 months Fixed Term Contract in Chester
✨Tip Number 1
Make sure you know the company inside out! Research WSA and their products so you can confidently discuss how you can contribute to their mission. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to get comfortable handling queries and complaints.
✨Tip Number 3
Don’t forget to showcase your multitasking abilities! Prepare examples from your past experiences where you successfully managed multiple tasks at once. This will demonstrate your capability to handle high inbound call volumes effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the WSA team. We can't wait to see your application!
We think you need these skills to ace Customer Service Administrator - 12 months Fixed Term Contract in Chester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for improving people's lives shine through. We want to see how you connect with our mission at WSA and why you're excited about the Customer Service Administrator role.
Tailor Your Experience: Make sure to highlight your relevant experience, especially in CRM systems and contact centre roles. We love seeing how your skills align with what we need, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and how you can handle the high inbound call volumes and customer interactions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at WSA – Wonderful Sound for All
✨Know the Company Inside Out
Before your interview, take some time to research WSA and its mission in the hearing aid industry. Understand their product portfolios and how they aim to improve people's lives. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, you'll be the first point of contact for B2B customers. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to multitask and manage high call volumes while maintaining a positive attitude.
✨Familiarise Yourself with CRM Systems
Since data entry and case management are key responsibilities, brush up on your CRM skills. If you have experience with specific systems, be ready to discuss how you've used them effectively in previous roles. If not, mention your willingness to learn and adapt quickly.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common customer issues and how you would troubleshoot them. Practising these scenarios can help you articulate your thought process clearly during the interview.