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- Tasks: Manage order processing, coordinate repairs, and ensure efficient customer service.
- Company: WSA, a market leader in the hearing aid industry focused on improving lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Office-based role in Chester, Monday to Friday, with career advancement potential.
- Why this job: Join a mission-driven company making a real difference in people's lives.
- Qualifications: Strong organisational skills and attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
The Operations Administrator plays a key role in supporting the Operations function by managing order processing activities, including placing new orders, coordinating repairs, handling credit returns, and processing replacements for faulty hearing aids and accessories. The team is responsible for ensuring all orders and processes are completed efficiently and accurately, delivering industry-leading customer service.
This role requires a high level of attention to detail, strong organisational skills, and the ability to manage quality and accuracy across all order processing tasks. This role is essential in enabling the accurate diagnosis of returned chargers while maintaining our commitment to same-day order processing and high order-entry accuracy across all operations. By identifying and returning devices with no faults, this role contributes to improved sustainability outcomes and reduces costs associated with unnecessary replacements.
This is a fully office based role from Monday to Friday in our Chester office.
What you will do:
- Process new hearing aid orders within the ERP system, including scanning and transferring ear impression files.
- Manage the replacement and dispatch of faulty devices, ensuring timely return to appropriate global refurbishment and distribution centres.
- Handle customer returns and credit processing, coordinating shipments to global refurbishment centres as required.
- Pick, pack, and dispatch orders from the local warehouse, maintaining accurate and efficient order fulfilment.
- Support warehouse operations by ensuring.
Operations Administrator in Chester employer: WSA EMEA
Contact Detail:
WSA EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the hearing aid industry or related fields on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed tasks efficiently in the past. This will highlight your attention to detail, which is crucial for the Operations Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at WSA.
We think you need these skills to ace Operations Administrator in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight your experience with order processing, attention to detail, and any relevant organisational skills. We want to see how you can contribute to our mission of delivering top-notch customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving people's lives through your work. Share specific examples of how you've managed similar tasks in the past, and let us know why you’re excited about joining our team.
Showcase Your Skills: Don’t forget to highlight your skills that align with the job description. Mention your experience with ERP systems, order fulfilment, and any other relevant tools or processes. We love seeing candidates who are proactive and detail-oriented!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at WSA EMEA
✨Know the Company Inside Out
Before your interview, take some time to research WSA and its mission in the hearing aid industry. Understand their commitment to improving people's lives and how the Operations Administrator role fits into that vision. This will show your genuine interest and help you connect your skills to their goals.
✨Highlight Your Organisational Skills
Since this role requires strong organisational skills, be prepared to share specific examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to handle order processing efficiently.
✨Attention to Detail is Key
Given the emphasis on accuracy in order processing, think of instances where your attention to detail made a significant difference. Whether it was catching an error before it became a problem or ensuring all documentation was correct, these examples will illustrate your capability to maintain high standards in your work.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the Operations Administrator position. Ask about the team dynamics, the tools they use for order processing, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.