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For Companies At a Glance
- Tasks: Be the go-to person for a new client, ensuring smooth operations and managing queries.
- Company: Join a rapidly growing company that values innovation and teamwork.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by driving client success and collaborating with diverse teams.
- Qualifications: 1+ years in Business, Finance, or Supply Chain; strong Excel and communication skills required.
- Other info: Ideal for motivated individuals looking to kickstart their career in a supportive setting.
The predicted salary is between 28800 - 42000 £ per year.
This is a newly created role in a business which has seen exceptional growth over the last two years, and gives the opportunity for the right individual to become the key contact for a newly acquired Client, helping to drive the next phase of growth and expansion.
The Role includes:
- Being the key point of contact between the Client and the Company.
- Working closely with the Customer Services, Warehouse, Planning and Transport teams in the company to ensure smooth operation of the Client account.
- Owning the customer payment system to ensure orders are paid before being released to the planning team.
- Following up with the customers for any payment queries and escalating to the Client where required.
- Monitoring the overall client account to ensure SLA’s are being met, managing the teams and escalating issues as required.
- Monitoring delivery performance to ensure any issues are directed to the relevant teams or Client for resolution.
- Working with the Warehouse and Stock control teams to coordinate inbound goods shipping schedules, and to identify and manage any stock queries.
- Working closely with the Client to manage any order queries or updates to order details and relaying this to the relevant teams.
- Working closely with the Systems teams to understand the order flow and resolve any systems queries, and to update the system master data for new product launches.
- Providing stakeholders with regular KPI reporting.
You will have:
- Self-confidence and a high degree of motivation and drive to succeed.
- An analytical mindset and strong problem-solving capabilities.
- A strong working knowledge of Excel for reporting and analytical purposes.
- Excellent communication skills to communicate clearly, effectively, and appropriately with colleagues at all levels.
- Strong organisational skills, to independently manage a mix of regular and ad-hoc activities.
- A structured approach to problem solving, suggesting improvements and constructively challenging processes.
- 1+ years of experience in Business, Finance, Supply Chain, or a related field.
Desirable skills and experiences also include:
- Experience in a Transport or Logistics environment.
- Influencing skills to independently engage a wide range of team members to support your initiatives.
- Experience of working with teams in multiple locations.
Client Manager/Account Manager employer: WS Transportation
Contact Detail:
WS Transportation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager/Account Manager
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the key players, trends, and challenges will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially in areas like data analysis and reporting. Being able to showcase your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships or resolved issues in previous roles. Having specific anecdotes ready will illustrate your problem-solving capabilities and communication skills.
✨Tip Number 4
Network with professionals in the logistics and supply chain sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Client Manager/Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, supply chain, or logistics. Use specific examples that demonstrate your analytical mindset and problem-solving skills, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying and how your skills align with the job requirements. Mention your experience in managing client accounts and your ability to work collaboratively with various teams.
Highlight Key Skills: Emphasise your strong communication and organisational skills in both your CV and cover letter. Provide examples of how you've successfully managed multiple tasks or projects, showcasing your structured approach to problem-solving.
Showcase Relevant Experience: If you have experience in a transport or logistics environment, make sure to include this in your application. Discuss any specific achievements or contributions you made in previous roles that relate to the responsibilities outlined in the job description.
How to prepare for a job interview at WS Transportation
✨Showcase Your Communication Skills
As a Client Manager, you'll need to communicate effectively with various teams and clients. Prepare examples of how you've successfully managed communication in previous roles, highlighting your ability to convey information clearly and appropriately.
✨Demonstrate Your Analytical Mindset
The role requires strong problem-solving capabilities. Be ready to discuss specific instances where you've used analytical skills to resolve issues or improve processes. This will show your potential employer that you can handle the challenges of the position.
✨Highlight Your Organisational Skills
With a mix of regular and ad-hoc activities, strong organisational skills are crucial. Share examples of how you've managed multiple tasks or projects simultaneously, ensuring deadlines were met and priorities were handled efficiently.
✨Familiarise Yourself with KPI Reporting
Since the role involves providing stakeholders with regular KPI reporting, brush up on your knowledge of key performance indicators relevant to client management. Be prepared to discuss how you've used data to drive decisions and improvements in past roles.
