Client Account Manager

This is a newly created role in a business which has seen exceptional growth over the last two years, and gives the opportunity for the right individual to become the key contact for a newly acquired Client, helping to drive the next phase of growth and expansion.

The Role includes:

• Being the key point of contact between the Client and the Company.
• Working closely with the Customer Services, Warehouse, Planning and Transport teams in the company to ensure smooth operation of the Client account.
• Owning the customer payment system to ensure orders are paid before being released to the planning team.
• Following up with the customers for any payment queries and escalating to the Client where required.
• Monitoring the overall client account to ensure SLA’s are being met, managing the teams and escalating issues as required.
• Monitoring delivery performance to ensure any issues are directed to the relevant teams or Client for resolution.
• Working with the Warehouse and Stock control teams to coordinate inbound goods shipping schedules, and to identify and manage any stock queries.
• Working closely with the Client to manage any order queries or updates to order details and relaying this to the relevant teams.
• Working closely with the Systems teams to understand the order flow and resolve any systems queries, and to update the system master data for new product launches.
• Providing stakeholders with regular KPI reporting.

You will have:

• Self-confidence and a high degree of motivation and drive to succeed.
• An analytical mindset and strong problem-solving capabilities.
• A strong working knowledge of Excel for reporting and analytical purposes.
• Excellent communication skills to communicate clearly, effectively, and appropriately with colleagues at all levels.
• Strong organisational skills, to independently manage a mix of regular and ad-hoc activities.
• A structured approach to problem solving, suggesting improvements and constructively challenging processes.
• 1+ years of experience in Business, Finance, Supply Chain, or a related field.

Desirable skills and experiences also include:

• Experience in a Transport or Logistics environment.
• Influencing skills to independently engage a wide range of team members to support your initiatives.
• Experience of working with teams in multiple locations.