At a Glance
- Tasks: Lead and enhance customer service across our commercial subsidiaries.
- Company: WS Estate Services Ltd, committed to staff wellbeing and excellence.
- Benefits: 31 days holiday, pension scheme, and a focus on employee happiness.
- Other info: Join a diverse team dedicated to growth and development.
- Why this job: Make a real impact in a supportive environment while driving service excellence.
- Qualifications: Experience in customer service leadership and strategic management.
The predicted salary is between 50000 - 70000 € per year.
WS Estate Services Ltd has an exciting opportunity for a motivated and driven individual to take on the newly created role of Head of Commercial Services. The successful candidate will lead the strategic and operational delivery of all commercial services within two of WSHA’s subsidiary companies - WSES and WSPM - ensuring financial sustainability, service excellence and compliance with regulatory and legislative requirements.
The role is accountable for driving commercial services, managing budgets and delivering high-quality services aligned with organisational objectives and core values. Our staff are at the heart of our business, and we support them to be at their best and play their part in making WSHA, WSES, WSPM & TWC a great place to work.
WSES staff benefit from a holiday allowance of 31 days per annum and a Defined Contribution Pension Scheme (5% employee contribution). We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing. We are an equal opportunities employer and are committed to the effective achievement of our equality and diversity policy.
Please note this post is subject to a Level 1 Disclosure check and is subject to a probationary period. We are committed to developing and supporting our people. In line with our recruitment policy and 'grow our own' initiative, all vacancies have been advertised internally first before being shared externally.
If you feel you have the relevant skills, knowledge and experience to excel in this role, we would be delighted to receive your application. To apply for the Head of Commercial Services post, we would ask you to submit your application by 12 noon on Friday 5th June 2026.
Head of Customer Service - Commercial (Permanent) in Glasgow employer: WS Estate Services Ltd
WS Estate Services Ltd is an exceptional employer that prioritises the wellbeing and professional growth of its staff, offering a generous holiday allowance of 31 days and a supportive Defined Contribution Pension Scheme. With a strong commitment to equality and diversity, we foster a collaborative work culture where employees are encouraged to thrive and contribute to our mission of delivering outstanding customer service. Join us in a role that not only challenges you but also allows you to make a meaningful impact within our community-focused organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Service - Commercial (Permanent) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at WS Estate Services Ltd on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Head of Customer Service.
✨Tip Number 2
Prepare for the interview by researching the company's recent projects and initiatives. Show us that you’re not just interested in the role, but also in how you can contribute to their goals and values.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer service excellence and budget management. We want to see how you can drive commercial services effectively!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show us that you’re genuinely interested in the position.
We think you need these skills to ace Head of Customer Service - Commercial (Permanent) in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Head of Customer Service. We want to see how you can drive commercial services and ensure service excellence, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As this role involves leading teams and managing budgets, it’s crucial to demonstrate your leadership capabilities. Share examples of how you've successfully led teams in the past and how you’ve contributed to financial sustainability and compliance.
Highlight Your Commitment to Wellbeing:Since we value staff wellbeing highly, make sure to mention any initiatives or practices you’ve implemented that support a healthy work environment. This will show us that you understand the importance of a motivated team in delivering outstanding customer service.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t forget to get your application in before the deadline!
How to prepare for a job interview at WS Estate Services Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of WS Estate Services Ltd and its subsidiaries. Familiarise yourself with their core values, mission, and recent developments in the commercial services sector. This will show your genuine interest and help you align your answers with their objectives.
✨Showcase Your Leadership Skills
As the Head of Customer Service, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed budgets, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Staff Wellbeing
Since WS Estate Services Ltd prioritises staff wellbeing, be ready to discuss how you would foster a positive work environment. Share your ideas on motivating teams and ensuring high morale, as this aligns with their commitment to making the workplace great for everyone.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to customer service, their expectations for the role, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
