At a Glance
- Tasks: Support clients with hearing aids, troubleshoot issues, and assist in audiology screenings.
- Company: Join HearCANADA, a leader in hearing care dedicated to improving lives through better hearing.
- Benefits: Enjoy competitive pay, RRSP matching, generous time off, and education allowances from day one.
- Other info: Local travel required; vehicle access and a valid driver's license are strongly preferred.
- Why this job: Make a real impact in clients' lives while working in a supportive and community-focused environment.
- Qualifications: Secondary school completion; experience in hearing clinics and customer service is preferred.
The predicted salary is between 24000 - 36000 € per year.
Reporting to the Divisional Sales Director, the Clinical Support Assistant (CSA) will act as a key point of contact for clients in our clinics, providing product knowledge, troubleshooting, and maintenance support. This is a permanent full-time role based at our Kingston, ON HearCANADA clinics (support will be provided at the Princess/Centennial clinic and the downtown clinic). Some local travel is expected, and access to a vehicle and a valid driver\'s license is strongly preferred.
What you\'ll do:
- Assist in troubleshooting client product issues
- Support audiology screenings and clients in Shoebox Hearing Screenings
- Demonstrate product features and benefits to clients
- Assist customers with basic product maintenance and care, including cleaning and checks on hearing aids
- Discuss communicative strategies with customers
- Manage documentation related to customer purchases and insurance claims, including assisting with third-party claims and follow-up
- Identify and capitalize on sales opportunities through various channels (walk-ins, referrals, inquiries, retention practices)
- Conduct follow-up calls for new fittings, recalls, and outbound contacts
- Schedule client appointments and maintain a calendar
- Follow up on missed, late, or outstanding appointments
- Maintain knowledge of hearing aid technology and perform minor repairs and cleaning as required
- Be familiar with assistive listening devices and assist clients with their use
- Participate in community events and organizations to promote HearCANADA (community-based marketing)
- Coordinate with physicians’ offices and referral sources to maximize opportunities
- Represent HearCANADA through partnerships and offsite engagements, including retirement homes
- Perform other duties as assigned to support business needs
What we\'re looking for:
- Completion of secondary school or equivalent; post-secondary education in related fields such as Communicative Disorders, Personal Support Work, Medical Office, or Health Sciences is a plus
- At least 1 year of experience in a hearing clinic or similar role involving hearing aid care and maintenance
- Over 3 years of customer service experience with a passion for client care
- Ability to work in a fast-paced environment with competing priorities
- Proficiency in MS Office Suite
- Familiarity with hearing tools and software is strongly preferred
- Access to a vehicle and a valid driver’s license is required
- Willingness to travel locally for events and community engagements
- Comfort working with hearing aids and performing maintenance
- Empathy and ability to relate to diverse client groups
- Technical interest and willingness to learn new tools and devices
- Passion for engaging with clients and training them on hearing device use
What we offer:
- Competitive compensation including hourly wage and bonus
- Benefits from day one
- RRSP matching
- Generous time off policies
- Annual education and development allowances
- Expense reimbursement for travel and work-related costs
HearCANADA values fair employment practices and welcomes applications from candidates with disabilities. Accommodations are available upon request during the recruitment process.
#J-18808-LjbffrClinical Support Assistant in Kingston upon Thames employer: WS Audiology Americas
HearCANADA is an exceptional employer that prioritises employee growth and community engagement, offering a supportive work culture where Clinical Support Assistants can thrive. With competitive compensation, benefits from day one, and generous time off policies, employees are encouraged to develop their skills while making a meaningful impact in clients' lives. Located in Kingston, ON, the role provides opportunities for local travel and participation in community events, fostering a strong connection with the clientele and enhancing professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Assistant in Kingston upon Thames
✨Tip Number 1
Familiarise yourself with the latest hearing aid technologies and assistive listening devices. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with professionals in the audiology field, especially those who work at HearCANADA or similar clinics. Attend local events or community engagements to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for clients, as this role heavily relies on strong client care skills.
✨Tip Number 4
Show your enthusiasm for community involvement. Be ready to share ideas on how you can promote HearCANADA through local events or partnerships, as this is a key aspect of the role.
We think you need these skills to ace Clinical Support Assistant in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any specific roles related to hearing aid care. Emphasise your ability to troubleshoot and support clients, as these are key aspects of the Clinical Support Assistant role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for client care and your interest in the hearing health field. Mention any relevant education or experience that aligns with the job description, and explain why you want to work with HearCANADA specifically.
Showcase Your Skills:Highlight your proficiency in MS Office Suite and any familiarity with hearing tools and software. If you have experience with community engagement or marketing, be sure to include that as well, as it aligns with the responsibilities of the role.
Prepare for Potential Questions:Think about how you would respond to questions regarding your experience with hearing aids, customer service scenarios, and your approach to troubleshooting. Being prepared will help you stand out during the interview process.
How to prepare for a job interview at WS Audiology Americas
✨Show Your Passion for Client Care
During the interview, express your enthusiasm for helping clients and your commitment to providing excellent customer service. Share specific examples from your past experiences that highlight your dedication to client care.
✨Demonstrate Product Knowledge
Familiarise yourself with the latest hearing aid technologies and assistive listening devices. Be prepared to discuss how you would troubleshoot common issues and demonstrate product features to clients, as this is a key part of the role.
✨Highlight Your Experience
Make sure to emphasise your relevant experience in a hearing clinic or similar environment. Discuss any specific tasks you've performed related to hearing aid maintenance and customer interactions to showcase your suitability for the position.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios you could face in the role. Think about how you would handle difficult situations, such as a frustrated client or a technical issue with a hearing aid, and be ready to articulate your problem-solving approach.
