At a Glance
- Tasks: Support ticket sales and assist customers with their enquiries.
- Company: Join the Welsh Rugby Union, a vibrant community in Cardiff.
- Benefits: Enjoy a salary sacrifice pension, life assurance, and exclusive discounts.
- Other info: Part-time role with opportunities to grow within the organisation.
- Why this job: Be the face of WRU and enhance customer experiences in a dynamic environment.
- Qualifications: Customer service experience and strong interpersonal skills are essential.
The predicted salary is between 12 - 15 £ per hour.
WRU - Welsh Rugby Union in Cardiff is seeking a proactive customer service representative to support ticket sales and customer enquiries. This part-time role involves acting as the first point of contact for stakeholders while providing exceptional service for various customer needs.
The ideal candidate will have experience in customer service, strong interpersonal skills, and proficiency in IT skills.
Additional benefits include a salary sacrifice pension, life assurance, and discounts on WRU services.
Ticketing & Support Services Advisor in Cardiff employer: WRU - Welsh Rugby Union
The Welsh Rugby Union offers a dynamic and supportive work environment in the heart of Cardiff, making it an excellent employer for those passionate about sports and customer service. With a strong focus on employee development, you will have opportunities to grow your skills while enjoying benefits such as a salary sacrifice pension, life assurance, and exclusive discounts on WRU services. Join a team that values exceptional service and fosters a culture of teamwork and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Support Services Advisor in Cardiff
✨Tip Number 1
Make sure you know the ins and outs of the Welsh Rugby Union. Familiarise yourself with their ticketing processes and customer service ethos. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your interpersonal skills! Role-play common customer scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky questions about handling customer enquiries.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees of WRU on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy, which is a must for this role. Let’s get you that interview!
We think you need these skills to ace Ticketing & Support Services Advisor in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your interpersonal skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention why you’re excited about working with the Welsh Rugby Union and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at WRU - Welsh Rugby Union
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Welsh Rugby Union and its ticketing processes. Research their customer service approach and think about how your experience aligns with their needs. This will show that you’re genuinely interested in the role.
✨Show Off Your Interpersonal Skills
As a Ticketing & Support Services Advisor, strong interpersonal skills are key. Prepare examples from your past experiences where you’ve successfully handled customer enquiries or resolved issues. This will help demonstrate your ability to connect with stakeholders effectively.
✨Brush Up on IT Skills
Since proficiency in IT is important for this role, be ready to discuss any relevant software or systems you’ve used in previous jobs. If you can, practice using common ticketing systems or CRM software to feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
