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- Tasks: Be the friendly face of ticket sales and customer support for sports fans.
- Company: Join a leading sports organisation in Cardiff with a vibrant culture.
- Benefits: Enjoy a pension scheme, life assurance, and flexible hybrid working.
- Why this job: Make a difference in customer experiences while working in the exciting sports industry.
- Qualifications: Customer service experience and strong IT skills are essential; Welsh is a plus.
- Other info: Great opportunity to grow in a dynamic and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading sports organization in Cardiff seeks a proactive Customer Service Representative. The role involves acting as the first point of contact for ticket sales and customer enquiries, ensuring a high-quality service to stakeholders.
Key qualifications include:
- Customer service experience
- Strong IT skills
- Proficiency in Welsh (desirable)
The position offers various perks such as a pension scheme, life assurance, and hybrid working arrangements.
Ticketing & Customer Experience Specialist (Hybrid) in Cardiff employer: WRU - Welsh Rugby Union
Contact Detail:
WRU - Welsh Rugby Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing & Customer Experience Specialist (Hybrid) in Cardiff
✨Tip Number 1
Get to know the company! Research the sports organisation and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about common ticketing issues and how you'd handle them. Role-playing with a friend can help you feel more confident when discussing your experience in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Ticketing & Customer Experience Specialist (Hybrid) in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your proactive approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention why you’re excited about working with us at StudySmarter and how your skills align with the ticketing and customer experience aspects of the job.
Be IT Savvy: Since strong IT skills are key for this role, make sure to mention any relevant software or systems you’re familiar with. We love tech-savvy candidates, so don’t hold back on showcasing your digital prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WRU - Welsh Rugby Union
✨Know Your Stuff
Make sure you understand the ins and outs of ticketing and customer service. Brush up on common queries customers might have and think about how you would handle them. This will show that you're proactive and ready to tackle any situation.
✨Showcase Your IT Skills
Since strong IT skills are a must, be prepared to discuss your experience with relevant software or systems. If you’ve used ticketing platforms before, mention them! It’s also a good idea to demonstrate your ability to learn new technologies quickly.
✨Emphasise Your Customer Service Experience
Think of specific examples from your past roles where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your experience effectively and show how you can add value.
✨Brush Up on Welsh
If you’re proficient in Welsh, don’t hesitate to mention it! Even if you’re not fluent, showing a willingness to learn the language can set you apart. It demonstrates your commitment to serving the local community and enhances your appeal as a candidate.