At a Glance
- Tasks: Deliver top-notch customer service and support ticket sales for the WRU Group.
- Company: Join the WRU Group, a vibrant community in Welsh Rugby.
- Benefits: Enjoy competitive salary, pension scheme, and discounts on tickets and merchandise.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Be the first point of contact and make a difference in fans' experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 19714 - 19714 £ per year.
Deliver a first class proactive customer service on behalf of the WRU Group and act as the first point of contact for all stakeholders engaging with the WRU Group in relation to ticket sales and delivery. Providing supplementary service delivery for debenture enquiries, official members, stadium tours and all other customer and supporter enquiries including third party events.
Closing Date: 11th June 2026
Status: Part-Time (27.5 hours per week)
Salary: £19,714.34 per annum
The Person
- Experience of dealing with the public via email, in person and by phone
- Experience of using systems, Ticketmaster Sport XR and Salesforce is desirable
- Experience of working in a customer focussed retail environment, ideally within ticketing
- Proven experience of working within a first-class customer service function in a retail/business environment
- Strong interpersonal skills and relationship management
- Working knowledge of on-line ticketing/customer relationship management systems is advantageous
The Role
- Act as the first point of contact for all inbound ticket sales on behalf of the WRU Group / Principality Stadium.
- Carry out any appropriate additional tasks or duties as requested by line management
- Carry out duties to help support the WRU Group in line with the Company’s core values
- Ensure all ticketing requirements are met for key stakeholders, including the sale and fulfilment of tickets via direct channels in conjunction with the Ticketing Operations team
- Handle all inbound customer contact to the WRU Group in relation to ticketing and general enquiries.
- Providing customer service to debenture, membership, and tours customers in addition to other products/services as required.
- Maintain appropriate databases and utilise data held to maximise outbound sales calls
- Provide customer services support to deal with sales, general queries and complaint resolution in relation to multiple products and services
- Support the Ticket Operations team; process club, debenture, and public sales orders
WRU Requirements
- The WRU require that individuals are proficient in IT skills, specifically Microsoft packages.
- Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.
- Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable.
- This role is subject to a basic DBS check.
The Perks
- Salary Sacrifice Pension (5% employee contribution, matched by WRU)
- Life assurance scheme
- WRU Group Ticket Allocation (in line with ticketing policy)
- One additional paid day off (birthday leave)
- Employee assistance programme
- Team Tactics – hybrid working arrangements
- Free stadium parking and gym
- WRU Group store and tour discounts
- WRU Group partnership offers
- Eye Care Voucher Scheme
- Cycle to Work Scheme
Our Values
The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace: Integrity, Excellence, Success, Courage, Family & Humour.
Inclusion At The WRU
The WRU Group are committed to building diverse, high-performing and engaged teams across Welsh Rugby. We are ambitious about providing a people first culture where everyone can belong, be heard and respected.
Diversity monitoring
We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. To continue to do this we need your help in filling out a short monitoring form. None of the information you provide will be visible as part of your application. It will only be used anonymously to monitor the inclusivity of our selection processes. You can select 'prefer not to say' if you would rather not answer any question.
Supporter Services Officer - Part Time in Cardiff employer: WRU - Welsh Rugby Union
The WRU Group is an exceptional employer that prioritises a supportive and inclusive work environment, offering part-time Supporter Services Officers the chance to engage with passionate stakeholders while delivering first-class customer service. With benefits such as a salary sacrifice pension scheme, additional paid leave for birthdays, and opportunities for personal growth within a culture that values integrity and excellence, employees can thrive both professionally and personally in this dynamic role at the iconic Principality Stadium.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services Officer - Part Time in Cardiff
✨Tip Number 1
Get to know the WRU Group inside out! Familiarise yourself with their values and mission. When you chat with them, show that you understand what they stand for and how you can contribute to their goals.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering first-class support, think of scenarios where you might need to handle tricky customer queries. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the WRU Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your genuine interest in the organisation!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Supporter Services Officer - Part Time in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've dealt with ticketing or retail environments. We want to see how you’ve gone above and beyond for customers in the past!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested in the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at WRU - Welsh Rugby Union
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences dealing with customers, especially in ticketing or retail environments. Be ready to share specific examples of how you've handled inquiries and resolved complaints.
✨Familiarise Yourself with Relevant Systems
If you have experience with Ticketmaster, Sport XR, or Salesforce, be prepared to discuss it. If not, do a bit of research on these systems. Understanding how they work will show that you're proactive and ready to hit the ground running.
✨Show Off Your Interpersonal Skills
This role is all about building relationships, so think of ways to demonstrate your strong interpersonal skills. Prepare to talk about how you've successfully communicated with different stakeholders in the past, whether in person, over the phone, or via email.
✨Embrace the WRU Values
The WRU Group values integrity, excellence, and family, among others. Familiarise yourself with these values and think about how you can embody them in your role. During the interview, weave these values into your answers to show that you're a great cultural fit.
