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- Tasks: Manage group ticketing processes and deliver exciting match day events.
- Company: Join the WRU, a vibrant organisation at the heart of Welsh Rugby.
- Benefits: Enjoy a competitive salary, hybrid working, and unique perks like birthday leave.
- Why this job: Be part of a passionate team and make a real impact in sports events.
- Qualifications: Strong communication skills and customer service experience are key.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The role will focus on delivering and developing the WRU’s closed group ticketing processes, which includes debentures, premium supporters, and WRU Clubs. The role will be responsible for the administration, planning and communication for all closed groups. This role will also support the organisation and delivery of debenture events.
Closing Date: 11th March 2026
Interviews: Week Commencing 16th March 2026
The Person:
- Strong interpersonal skills and relationship management
- Experience working in a customer facing role would be advantageous
- Experience working in a commercial or events role desirable
- Knowledge of Ticketmaster sport XR system and Salesforce is desired
- Excellent IT skills, specifically Microsoft package
- Excellent written and verbal communication skills are essential
- Excellent knowledge and understanding of regulatory compliance
- Ability to communicate and work through the medium of Welsh is desirable
The Role:
- Deliver match day and third party events
- Support in the delivery of the club ticketing programme, including away allocation management
- Create and execute an engagement strategy for all closed ticketing groups
- Assist with customer service training for debentures, clubs and premium supporters
- Point of escalation for debenture, premium supporter and club cases
- Support the administration of closed group ticketing activities
- Work with other areas of the organisation to constantly improve closed group ticketing offerings
- Carry out any additional tasks as requested by the Line Manager
- Carry out duties in support of the WRU Group Strategic Mission, Purpose and Values
WRU Requirements:
- The WRU require that individuals are proficient in IT skills, specifically Microsoft packages.
- Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.
- Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable.
- This role is subject to a basic/enhanced DBS check.
The Perks:
- Salary Sacrifice Pension (5% employee contribution, matched by WRU)
- Life assurance scheme
- WRU Group Ticket Allocation (in line with ticketing policy)
- One additional paid day off (birthday leave)
- Employee assistance programme
- Team Tactics – hybrid working arrangements
- Free stadium parking and gym
- WRU Group store and tour discounts
- WRU Group partnership offers
- Eye Care Voucher Scheme
- Cycle to Work Scheme
Our Values:
The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace: Integrity, Excellence, Success, Courage, Family & Humour.
Inclusion At The WRU:
The WRU Group are committed to building diverse, high-performing and engaged teams across Welsh Rugby. We are ambitious about providing a people first culture where everyone can belong, be heard and respected.
Diversity monitoring:
We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. To continue to do this we need your help in filling out a short monitoring form. None of the information you provide will be visible as part of your application. It will only be used anonymously to monitor the inclusivity of our selection processes.
Group Ticketing Executive in Cardiff employer: WRU - Welsh Rugby Union
Contact Detail:
WRU - Welsh Rugby Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Ticketing Executive in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills align with what they’re looking for, especially in customer service and relationship management. Practice common interview questions so you can nail it when the time comes.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for the role shine through. Be genuine and enthusiastic about what you can bring to the team, especially in delivering exceptional ticketing experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the WRU team and contributing to their mission and values.
We think you need these skills to ace Group Ticketing Executive in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Group Ticketing Executive role. Highlight your relevant experience in customer-facing roles and any knowledge of ticketing systems like Ticketmaster or Salesforce. We want to see how you fit into our team!
Show Off Your Communication Skills: Since excellent written and verbal communication skills are essential, don’t hold back! Use clear and concise language in your application. We love a good story, so feel free to share examples of how you've built strong relationships in previous roles.
Highlight Your IT Proficiency: We’re looking for someone with solid IT skills, especially in Microsoft packages. Make sure to mention any specific software you’re comfortable with and how you’ve used it in past jobs. This will show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at WRU - Welsh Rugby Union
✨Know Your Ticketing Systems
Familiarise yourself with the Ticketmaster sport XR system and Salesforce. Being able to discuss how you've used these tools in previous roles will show your technical competence and readiness for the Group Ticketing Executive position.
✨Showcase Your Interpersonal Skills
Prepare examples of how you've successfully managed relationships in customer-facing roles. Highlight specific instances where your communication skills made a difference, especially in resolving issues or enhancing customer satisfaction.
✨Understand the WRU's Values
Research the WRU’s core values like Integrity, Excellence, and Family. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission and culture.
✨Prepare for Welsh Communication
If you can communicate in Welsh, practice some key phrases related to ticketing and customer service. Even if it’s not essential, showing willingness to engage in Welsh can set you apart and demonstrate your commitment to the role.