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For Companies At a Glance
- Tasks: Support customers with technical issues and ensure engine reliability.
- Company: Wärtsilä Energy leads the way in renewable energy solutions globally.
- Benefits: Enjoy a permanent role with travel opportunities and a supportive work culture.
- Why this job: Join a passionate team dedicated to sustainable innovation and making a real impact.
- Qualifications: 5+ years in technical support, strong knowledge of Wärtsilä engines and systems required.
- Other info: Embrace a diverse and inclusive environment where your voice matters.
The predicted salary is between 30000 - 42000 £ per year.
Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.
In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. We are currently looking for a Technical Support Engineer to join our team working for a better future. You will be a member of our Agreement Management Europe team for Energy Business customers. The position is permanent and the preferred location is in Ireland, with regular travelling within the UK.
What will you be doing
As a Technical Support Engineer, you are accountable to support the customers under LTSA to reach them the highest engine availability and reliability. We expect that with your background you will provide expert advice and guidance on technical and operational issues. Your site attendances will enable timely and proactive resolution of operational issues with a focus on customer satisfaction. You will report to the Agreement manager and work in daily cooperation with Technical Service L1 and L2.
Your work will focus on these responsibilities:
- Technical follow-up of the installation under LTSA
- Support customers for troubleshooting
- Providing expert advice and guidance on technical and operational issues
- Monitor TechRequests for the agreement installations
- Work in close cooperation with Remote support team and Technical Service
- Support agreement managers for technical topics
- Planning FS resources for unplanned jobs
To be successful in this role, we expect you to have:
- Good knowledge of agreement way of working
- Good understanding of TR tools and portals, Wedge applications, Cyber security, Fuel, lube oil and water management, Maintenance management, Operation management, Control room knowledge, Electrical systems, Engine Control Systems, Engine knowledge, Performance and Trend analysis, Scheduled maintenance, technical drawings, and flow charts
- Strong technical and in-depth knowledge of Wärtsilä engine and auxiliary systems with over 5 years of experience in operations or technical support roles
- Cost awareness & effectiveness
- Customer understanding and technical communication
In this role, travel is required to reach our customers around Italy and eventually within Europe. Thus, we hope you to be ready to travel approximately 50%.
Why you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
Contact & next steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. For further questions please reach out to Luca Zubin, GM Operations Energy Business Europe, through email luca.zubin@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
Welcome to join us in shaping the decarbonisation of marine and energy! At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe.
Technical Support Engineer employer: Wärtsilä i Norge
Contact Detail:
Wärtsilä i Norge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Wartsila's technologies and services, especially their engine systems and auxiliary components. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Wartsila on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Technical Support Engineer role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or improved customer satisfaction. Having specific examples ready will showcase your problem-solving skills and customer focus.
✨Tip Number 4
Stay updated on industry trends related to renewable energy and decarbonisation. Showing that you're knowledgeable about the sector can set you apart as a candidate who is aligned with Wartsila's mission.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer position. Familiarise yourself with Wärtsilä's technologies and services to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical support experience, particularly in operations or similar roles. Mention specific projects or achievements that demonstrate your expertise in engine systems and customer support.
Craft a Tailored Cover Letter: Write a compelling cover letter that connects your skills and experiences to the job description. Show your enthusiasm for sustainable energy solutions and how you can contribute to Wärtsilä's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wärtsilä i Norge
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Wärtsilä engines and auxiliary systems. Be prepared to discuss specific technical issues you've encountered in previous roles and how you resolved them.
✨Demonstrate Customer Focus
Since customer satisfaction is key, think of examples where you've gone above and beyond for a client. Highlight your ability to communicate technical information clearly and effectively.
✨Show Your Problem-Solving Skills
Prepare to discuss how you've tackled operational issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Be Ready to Travel
As travel is a significant part of this role, express your willingness and readiness to travel frequently. Share any relevant experiences that demonstrate your adaptability and commitment to meeting customer needs.
