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- Tasks: Provide top-notch support for clients' EPOS systems and troubleshoot technical issues.
- Company: Join WRS, a leading provider of innovative EPOS solutions in a supportive team.
- Benefits: Enjoy ongoing training, healthcare benefits, and fun staff parties.
- Why this job: Kickstart your career in tech while making a real difference for businesses.
- Qualifications: Strong IT skills and a passion for customer service are essential.
- Other info: Flexible hours and great opportunities for career growth await you!
The predicted salary is between 24000 - 36000 £ per year.
WRS is looking for an enthusiastic and motivated 1st Line Support Technician to join our ever-growing team based in Newport on the Isle of Wight. WRS is a leading provider of EPOS (Electronic Point of Sale) solutions dedicated to helping businesses streamline their operations, enhance customer service and boost efficiency. We offer innovative EPOS software and hardware solutions designed to meet the unique needs of companies, primarily in the retail and hospitality sectors.
The successful candidate will be responsible for providing high-level customer service to our clients, ensuring that their systems operate seamlessly and at peak efficiency. Full training will be provided; IT knowledge is essential.
Responsibilities- Being the first point of call to respond to technical queries via phone & email.
- Troubleshooting hardware & software issues.
- Providing remote support for software updates and modifications.
- Answering telephone and email inquiries within our SLA’s.
- Providing our customers with timely updates on the progress of their requests.
- Logging calls on our CRM systems appropriately.
- Collaborating with our 3rd party suppliers.
- Punctual and well-presented.
- Knowledge and experience of computer systems such as Windows with strong IT Skills.
- High-level customer service.
- Organised and able to meet timelines.
- Flexible to meet the company opening hours.
- Ongoing training and professional development opportunities.
- A collaborative and supportive work environment.
- Opportunities for career growth within the company.
- Healthcare benefits.
- Saving Plans.
- Staff Parties.
- Long Service Leave.
- Isle Of Wight Lottery Benefits.
- Employee Assistance Programme.
First Line Support Technician - WRS in Newport employer: WRS
Contact Detail:
WRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician - WRS in Newport
✨Tip Number 1
Get to know the company! Research WRS and understand their EPOS solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling technical queries, brush up on common hardware and software issues. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you provided excellent support. WRS values high-level customer service, so make sure to highlight this in your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at WRS.
We think you need these skills to ace First Line Support Technician - WRS in Newport
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for tech and customer service shine through. We want to see that you're excited about the role and ready to help our clients with their EPOS systems!
Tailor Your CV: Make sure your CV highlights relevant IT skills and any experience you have in customer service. We love seeing how your background aligns with what we do at WRS, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits about your skills and experiences.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at WRS
✨Know Your Tech
Brush up on your IT knowledge, especially around Windows systems and common hardware/software issues. Being able to discuss specific troubleshooting techniques will show that you're ready to jump in and help clients right away.
✨Customer Service Focus
WRS values high-level customer service, so prepare examples of how you've provided excellent support in the past. Think about times when you went above and beyond to resolve a customer's issue or improve their experience.
✨Practice Your Communication Skills
Since you'll be the first point of contact for technical queries, practice explaining complex tech concepts in simple terms. This will help demonstrate your ability to communicate effectively with clients who may not be as tech-savvy.
✨Show Enthusiasm and Flexibility
WRS is looking for motivated individuals, so let your enthusiasm shine through during the interview. Be prepared to discuss your willingness to adapt to different situations and work flexible hours to meet the company's needs.
