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- Tasks: Provide top-notch customer service and troubleshoot technical issues for clients.
- Company: Leading EPOS solutions provider with a supportive work culture.
- Benefits: Ongoing training, career growth opportunities, and various employee benefits.
- Why this job: Join a dynamic team and make a difference in client support.
- Qualifications: Strong IT skills and ability to handle technical queries efficiently.
- Other info: Remote work option with a focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
A leading EPOS solutions provider in Newport is seeking an enthusiastic 1st Line Support Technician. The role requires providing high-level customer service, troubleshooting technical issues, and supporting clients with their systems.
Candidates should possess strong IT skills and be able to respond to technical queries efficiently. The position offers ongoing training, career growth opportunities, and a supportive work environment, along with various employee benefits.
EPOS 1st Line Support Specialist – Remote Support in Newport employer: WRS
Contact Detail:
WRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS 1st Line Support Specialist – Remote Support in Newport
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to technical support. Being able to articulate how you've solved problems in the past will demonstrate your troubleshooting skills effectively.
✨Tip Number 3
Don’t forget to highlight your customer service experience! This role is all about providing high-level support, so share examples of how you've gone above and beyond for clients.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application, and it’s the best way to ensure it gets into the right hands quickly!
We think you need these skills to ace EPOS 1st Line Support Specialist – Remote Support in Newport
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for tech and customer service shine through. We want to see that you're genuinely excited about the role and ready to help our clients with their EPOS systems.
Highlight Relevant Skills: Make sure to showcase your IT skills and any experience you have in troubleshooting technical issues. We’re looking for candidates who can efficiently respond to queries, so don’t hold back on sharing your expertise!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your background aligns with the responsibilities of a 1st Line Support Technician and how you can contribute to our supportive work environment.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at WRS
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems before the interview. Familiarise yourself with common technical issues and solutions, as well as the specific systems the company uses. This will show your enthusiasm and readiness to tackle the role.
✨Showcase Your Customer Service Skills
Since this role involves high-level customer service, prepare examples from your past experiences where you successfully resolved customer issues. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Practice Troubleshooting Scenarios
Anticipate potential technical queries that might come up during the interview. Practise troubleshooting scenarios out loud, explaining your thought process clearly. This will demonstrate your problem-solving abilities and technical expertise.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s support processes or training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!
