Ecommerce & Digital Marketing Executive
Company: WRM Media
Location: Calder Park, Wakefield
Job Type: Permanent, Full-time
Hours: Monday to Friday, 8:30am–4:30pm
Work Location: Office-based
Salary: £23,000
About the Role
WRM Media is looking for an Ecommerce & Digital Marketing Executive to manage the day-to-day operation of our ecommerce brands.
This is a varied, hands-on role covering ecommerce website management, customer service, digital marketing, social media and affiliate relationships.
The successful candidate will be responsible for keeping our Shopify stores running effectively, updating website content and products, responding to customer queries and helping manage the day-to-day digital activity across our brands.
The role would suit someone who is confident with technology, organised and comfortable solving problems independently.
Key Responsibilities
- Manage the day-to-day running of WRM Media's ecommerce websites.
- Maintain and update Shopify stores, including products, content, imagery and website information.
- Deal with customer enquiries and resolve ecommerce-related issues.
- Monitor websites and identify and resolve problems where possible.
- Create and schedule social media content across company brands.
- Assist with the creation and management of social media advertising campaigns.
- Manage relationships and communications with affiliates.
- Make routine updates to website content and promotional material.
- Assist with email marketing and digital campaigns.
- Work with images and basic graphics for websites, social media and marketing.
- Provide general IT support within the office, including diagnosing straightforward computer, software and printer issues.
- Assist with other ecommerce and digital projects as required.
Essential Skills
- Strong general IT skills and confidence using computers and online systems.
- Good working knowledge of Microsoft Office.
- Ability to diagnose and resolve basic computer, software and printer problems.
- Strong written communication skills, particularly when dealing with customers.
- Good organisation and attention to detail.
- Comfortable learning new software and systems.
- Ability to manage multiple tasks and priorities without constant supervision.
Desirable Skills and Experience
Experience in any of the following would be beneficial, although training can be provided:
- Shopify.
- Ecommerce website management.
- Adobe Photoshop.
- Graphic design.
- Social media management.
- Social media advertising.
- Email marketing.
- HTML and building/editing marketing emails.
- Affiliate marketing.
- Online customer service.
What We're Looking For
We're looking for someone practical and technically confident who is comfortable taking responsibility for the everyday running of several ecommerce websites.
You don't need to be a developer, but you should be the type of person who can recognise when something isn't working, investigate the problem and either fix it or work out what needs to happen next.
The role covers several different areas, so being adaptable, organised and comfortable switching between customer service, website management, marketing and technical tasks is important.
