At a Glance
- Tasks: Lead engineering standards and modernise the Customer Engagement Platform for impactful change.
- Company: Join Skipton Building Society, a member-owned leader in financial services.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and a 10% pension contribution.
- Other info: Collaborative hybrid work environment with excellent growth opportunities.
- Why this job: Shape the future of digital platforms and make a real difference for members.
- Qualifications: Expertise in Dynamics 365, Power Platform, and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Hybrid Working - Skipton North Yorkshire
Flexible Salary + Excellent Benefits including a 10% Pension Contribution + Discretionary Bonus
Not just another role. Not just another building society.
WRK digital are proud to be the exclusive recruitment partner to Skipton Building Society as they invest in scaling their engineering capability and building their next generation of digital platforms.
Skipton are the 4th largest building society in the UK, proudly mutual and member-owned. Every decision is made with long-term impact in mind—doing what’s right for members and colleagues, not shareholders.
Why this role matters
The Customer Engagement Platform (CEP) sits at the heart of how Skipton connects with its members and empowers its colleagues. It underpins Dynamics 365 CRM, Power Platform (Power Apps & Power Automate), case management, workflow orchestration, marketing automation, and colleague-facing tools.
As a Principal Engineer, you’ll define engineering standards, paved roads and platform strategy—helping teams deliver fast, safe, frequent change at scale.
The opportunity
- Set the technical direction
- Define the Golden Path for CEP, including policy-as-code CI/CD and progressive delivery patterns
- Standardise ALM practices across Dynamics 365 and Power Platform
- Establish reusable architecture patterns
- Engineer for performance, reliability and flow
- Improve lead time, deployment frequency, change failure rate and MTTR
- Embed observability, SLOs and error budgets
- Modernise the platform
- Lead decoupling, tech debt reduction and resilience improvements
- Define platform boundaries and contracts
- Enable teams through paved roads
- Create reusable pipelines, connectors, event schemas and blueprints
- Lead and grow capability
- Coach and mentor engineers
- Lead Communities of Practice
What we’re looking for
- Deep expertise in Dynamics 365 and Power Platform
- Strong ALM and CI/CD experience
- Proven ability to improve delivery performance
- Strong leadership and influencing skills
Where you'll work
Hybrid, based at newly refurbished, collaborative head office in North Yorkshire. The business works to anchor days (so on-site time is purposeful collaboration, not attendance for its own sake), with flexibility around start and finish times. Three days a week on-site, with Tuesday as a likely fixed anchor.
What's in it for you
- Annual discretionary bonus scheme
- 25 days' annual leave + bank holidays, rising one day per year of service to a maximum of 30
- Holiday trading scheme — buy and sell additional annual leave
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric cars
- Private medical insurance for all colleagues
- 3 paid volunteering days per year
- Inclusive colleague networks to join, including our Carers and Pride Alliance groups
- Wellbeing benefits including cycle-to-work and discounted gym membership
- A genuine commitment to training and development
About the organisation
Our client is one of the UK's leading financial services companies — proudly member-owned rather than answerable to shareholders. That ownership shapes everything: every decision is about doing the right thing for customers and colleagues. Whatever your background or ambitions, they'll help you grow, thrive and shape a better future.
This is a genuinely modern engineering organisation, partway through a real transformation around platform ownership, flow and delivery effectiveness — and you'd be central to it.
Ready to make an impact?
This search is being led exclusively by James Westwood at WRK digital, who is handling all initial conversations and shortlisting on behalf of WRK digital. For a confidential discussion about the role, the team and the wider engineering transformation underway, get in touch directly: We are an inclusive employer and welcome applications from all backgrounds.
Principal Engineer - Customer Experience in York employer: WRK digital
Skipton Building Society is an exceptional employer, offering a collaborative and flexible work environment in the heart of North Yorkshire. With a strong commitment to employee growth, generous benefits including a 10% pension contribution, and a focus on doing what's right for members and colleagues, Skipton fosters a culture of inclusivity and innovation. As a Principal Engineer, you'll play a pivotal role in shaping the future of their digital platforms while enjoying a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Engineer - Customer Experience in York
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at WRK digital or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to WRK digital.
✨Tap into Online Developer Communities
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✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like WRK digital that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Principal Engineer - Customer Experience in York
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at WRK digital.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at WRK digital and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at WRK digital
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If WRK digital uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
