Salesforce Administrator in Worcester

WRK digital is exclusively partnered with Sanctuary as they go through a huge & exciting digital transformation. Sanctuary is the UK’s largest Housing Association, providing 125,000 homes. They pride themselves on providing sustainable communities that offer a good quality and safe place where individual potentials can be reached regardless of background and circumstances. Sanctuary holds people at the heart of everything they do, making this an incredibly rewarding place to work. Large scale technology transformation is happening across the organisation both internally and externally. Join the bright minds of Sanctuary as they create meaningful change within technology.

We are searching for an experienced Salesforce System Administrator to join Sanctuary's Software Applications Team within the Technology Department. This is an exciting opportunity for someone who enjoys being the go-to Salesforce expert, ensuring the platform continues to deliver value across the business while supporting users and driving continuous improvement.

Reporting into the Technology function, you will play a key role in maintaining, enhancing and optimising the Salesforce estate. You will work closely with stakeholders across the organisation, helping to translate business requirements into effective Salesforce solutions whilst ensuring excellent user experiences and platform performance. This role would suit someone who enjoys combining technical problem-solving with stakeholder engagement. You'll be proactive, detail-oriented and passionate about getting the best from Salesforce, ensuring the platform continues to evolve alongside business needs.

The role of Salesforce System Administrator will include:

• Configure Salesforce objects, fields, workflows, validation rules, and page layouts
• Custom dashboards and reports to meet business requirements
• Provide 3rd line support for Salesforce-related issues
• Collaborate with stakeholders to resolve system bugs and performance issues
• Maintain documentation for system configurations, processes, and user guides
• Ensure compliance with data protection and governance policies
• Stay current with Salesforce releases and recommend new features
• Identify opportunities to improve system efficiency and user experience

Skills and experiences:

• Proven experience in Salesforce Administration
• Substantial experience of analysing, diagnosing and resolving technical issues
• Experience with automation tools (e.g., Flow, Process Builder)
• Experience of managing and deploying Salesforce system changes through Integrated Development Environments (IDE), GIT and code repository tools
• Experience working with 3rd party support organisations

At Sanctuary there is a low turnover rate of colleagues. This is because the team are truly looked after well. Every member of the team will receive an IIBA licence and the department is BCS accredited meaning you will operate within a true Centre of Excellence. This is a fantastic opportunity to work as a Salesforce System Administrator within a large-scale organisation undergoing significant digital transformation, where your expertise will directly contribute to improving services and creating better experiences for colleagues and customers alike.

Inclusion is one of their core values. Their goal is to be a diverse, inclusive organisation where their people thrive and meet their customers’ needs with fairness and empathy. They know having a range of ideas and opinions makes a difference. They encourage and welcome applications from people from diverse backgrounds to support this mission. They will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.