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- Tasks: Lead continuous improvement initiatives in IT, enhancing efficiency and service quality.
- Company: Join Bettys and Taylors Group, a family business known for Yorkshire Tea and quality products.
- Benefits: Enjoy free meals, profit-share bonuses, employee discounts, and development opportunities.
- Why this job: Be part of a passionate team making a meaningful impact in a supportive workplace.
- Qualifications: Experience in IT improvement roles, strong communication skills, and budget management.
- Other info: Hybrid working from Harrogate; regular on-site collaboration is essential.
The predicted salary is between 36000 - 60000 £ per year.
WRK digital is delighted to shortlisting for an IT Improvement Manager at Bettys and Taylors Group – A family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate
This is a unique opportunity to be at the heart of a transformative project, working with a passionate and collaborative team of over 40 people in group IT.
This pivotal role will lead continuous improvement initiatives across IT teams, enhancing efficiency, effectiveness, and service quality to support business goals and strategic priorities.
If you thrive in dynamic environments and want to make a meaningful impact, we would love to hear from you.
The role will offer hybrid working based from Harrogate (HG2 7DL). Please note that this position is not suitable for fully remote applicants, as regular on-site collaboration in Harrogate is essential.
As IT Improvement Manager, you will be responsible for:
- Developing and leading a Continuous Improvement Strategy aligned with IT and business goals, fostering a culture of service excellence.
- Overseeing the full service delivery lifecycle, ensuring ITIL best practices and continuous improvement.
- Completing regular reviews with key customers, sharing insights and implementing improvements.
- Identifying and resolving recurring issues through data analysis, problem reviews, and corrective actions.
- Reviewing and refining the strategy with IT leadership, using industry insights to adapt and improve.
- Defining and tracking KPIs, using performance data and feedback to drive enhancements.
- Managing budgets, controlling costs and optimising resource use.
As IT Improvement Manager, you will have:
- Experience working as an IT Improvement Manager or similar role.
- A strong track record of implementing and governing effective processes.
- Strong communication and organizational skills.
- Experience managing budgets and completing financial reports.
- A passion to contribute to the continuous improvement of the business.
Why work for Bettys & Taylors Group?
Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known for its iconic Yorkshire Tea and the famous Bettys Café Tea Rooms, the company has built a reputation for excellence by crafting products with passion. They truly value people, quality, and community, offering a supportive and welcoming workplace where tradition meets innovation, giving you the chance to be part of something meaningful.
As a minimum, all their employees receive:
- Free meals, drinks and snacks while at work.
- A discretionary quarterly profit-share bonus
- Holiday allowance with the option to buy and (in some cases) sell additional days
- Company-wide employee discounts
- Access to their health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.
- A range of development opportunities no matter your role and ambitions. They encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
It truly is a great place to work.
If this sounds of interest please apply now or contact Gareth Squires at WRK digital for immediate consideration.
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IT Improvement Manager employer: WRK digital
Contact Detail:
WRK digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Improvement Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily emphasises their application. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Showcase your experience in leading continuous improvement initiatives by preparing specific examples of past projects. Be ready to discuss how you identified issues, implemented solutions, and measured success using KPIs.
✨Tip Number 3
Research Bettys and Taylors Group's values and culture. Tailoring your conversation to reflect their commitment to quality and community will resonate well during interviews and show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your budget management experience in detail. Highlight how you've optimised resources in previous roles, as financial acumen is crucial for the IT Improvement Manager position.
We think you need these skills to ace IT Improvement Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the IT Improvement Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your experience in continuous improvement, IT service delivery, and budget management. Use specific examples that demonstrate your achievements in similar roles to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your skills align with the company's goals. Mention your passion for continuous improvement and how you can contribute to the team at Bettys & Taylors Group.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to process improvements, cost management, and team collaboration. This will help illustrate your capability to drive change and enhance service quality.
How to prepare for a job interview at WRK digital
✨Understand the Company Culture
Before your interview, take some time to research Bettys and Taylors Group. Familiarise yourself with their values, mission, and the iconic brands they represent. This will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your Continuous Improvement Experience
Be prepared to discuss specific examples of how you've led continuous improvement initiatives in previous roles. Highlight your ability to analyse data, identify issues, and implement effective solutions that have positively impacted service quality and efficiency.
✨Prepare for ITIL Best Practices Questions
Since the role involves overseeing the full service delivery lifecycle, brush up on ITIL best practices. Be ready to explain how you've applied these principles in past projects and how they can be leveraged to enhance IT services at Bettys and Taylors.
✨Demonstrate Strong Communication Skills
As an IT Improvement Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've successfully collaborated with teams in the past to drive improvements.
