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- Tasks: Support customers, troubleshoot issues, and drive platform usage in a dynamic role.
- Company: Join a growing Proptech leader transforming the estate agency industry.
- Benefits: Competitive salary, remote work, mentorship, and career development opportunities.
- Other info: Enjoy monthly team days in London and a supportive remote work culture.
- Why this job: Be part of a friendly team and make a real impact on customer success.
- Qualifications: 1-2 years in customer success, excellent communication, and IT skills.
The predicted salary is between 33000 - 33000 £ per year.
Location: Remote
Salary: Up to £33,000 per annum
WRK digital is proud to be partnering exclusively with an expanding Proptech leader providing technology to estate agents, so they can offer, manage and control their own online auction service for their buyers and sellers. This role is to play an intrinsic role in the success of the Customer Success (CS) team acting as a coordinator between the support, tech and customer success functions. This role is ideal for someone who enjoys problem-solving, working with people, and getting stuck into a varied role where no two days are the same. Reporting directly to the Customer Success Team Lead and be supported through regular check-ins, mentorship and career development opportunities. This role is paying up to £33,000 per annum and offers a great opportunity to grow with the business.
- Customer Success
- Support CSMs in onboarding, training, discovery calls
- Support the management of a portfolio of assigned agents, driving adoption and platform usage
- Conduct regular, informal check-ins (virtual, and at times in-person) to build strong relationships
- Assisting with analysis agent performance and recommend ways to increase auction listings and success
- Troubleshoot issues and liaise with the Tech team to resolve them
- Maintain accurate records in HubSpot
- Support post sales processes (e.g. memoranda amendments, invoicing coordination)
Key Experience:
- Interest and experience working in the property and technology sector is desirable.
- 1-2 years experience in a customer success role ideally in a b2b market.
- Excellent communication skills - both written and verbal with the ability to interact successfully with clients by video conferencing and phone as well as in person.
- A proactive approach to your work which results in excellent teamwork and customer service.
- Excellent IT skills including in Excel and Powerpoint.
- Experience with Canva and Hubspot would be desirable.
A friendly, mostly remote team, with a monthly team day in London. The Head Office is in the Midlands and offers free parking and a café for a pleasant working environment if preferred.
Customer Success Executive in Loughborough employer: WRK DIGITAL LTD
Contact Detail:
WRK DIGITAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Loughborough
✨Tip Number 1
Network like a pro! Reach out to people in the property and tech sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their auction services. Show them you’re genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your communication skills. Since this role involves a lot of interaction, try mock calls or video chats with friends to boost your confidence and polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Executive in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Executive role. Highlight any relevant experience in customer success, especially in the property and tech sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for problem-solving and working with people. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging – we want to feel your enthusiasm through your words!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WRK DIGITAL LTD
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand what it means to support clients, drive adoption, and manage relationships. Be ready to discuss how you've successfully navigated similar roles in the past.
✨Showcase Your Problem-Solving Skills
Since this role involves troubleshooting and liaising with tech teams, prepare examples of how you've solved problems in previous jobs. Think about specific situations where your proactive approach made a difference for customers.
✨Familiarise Yourself with the Tools
Get comfortable with HubSpot, Excel, and PowerPoint before the interview. If you have experience with Canva, mention it! Being able to talk confidently about these tools will show that you're ready to hit the ground running.
✨Build Rapport During the Interview
Remember, communication is key! Practice your verbal skills and be prepared to engage in a friendly manner. Show your personality and enthusiasm for the role, as building strong relationships is crucial in customer success.