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- Tasks: Support customer success managers and enhance client relationships in a dynamic role.
- Company: Join a growing Proptech leader revolutionising the estate agent industry.
- Benefits: Earn up to £33,000, enjoy remote work, and access career development.
- Other info: Friendly remote team with monthly meet-ups in London for collaboration.
- Why this job: Be part of a team that values problem-solving and diverse daily challenges.
- Qualifications: 1-2 years in customer success, excellent communication, and IT skills.
The predicted salary is between 33000 - 33000 £ per year.
Location: Remote
Salary: Up to £33,000 per annum
WRK digital is proud to be partnering exclusively with an expanding Proptech leader providing technology to estate agents, so they can offer, manage and control their own online auction service for their buyers and sellers.
This role is to play an intrinsic role in the success of the Customer Success (CS) team acting as a coordinator between the support, tech and customer success functions. This role is ideal for someone who enjoys problem-solving, working with people, and getting stuck into a varied role where no two days are the same. Reporting directly to the Customer Success Team Lead and be supported through regular check-ins, mentorship and career development opportunities. This role is paying up to £33,000 per annum and offers a great opportunity to grow with the business.
- Customer Success
- Support CSMs in onboarding, training, discovery calls
- Support the management of a portfolio of assigned agents, driving adoption and platform usage
- Conduct regular, informal check-ins (virtual, and at times in-person) to build strong relationships
- Assisting with analysis agent performance and recommend ways to increase auction listings and success
- Troubleshoot issues and liaise with the Tech team to resolve them
- Maintain accurate records in HubSpot
- Support post sales processes (e.g. memoranda amendments, invoicing coordination)
Key Experience:
- Interest and experience working in the property and technology sector is desirable.
- 1-2 years experience in a customer success role ideally in a b2b market.
- Excellent communication skills - both written and verbal with the ability to interact successfully with clients by video conferencing and phone as well as in person.
- A proactive approach to your work which results in excellent teamwork and customer service.
- Excellent IT skills including in Excel and Powerpoint.
- Experience with Canva and Hubspot would be desirable.
A friendly, mostly remote team, with a monthly team day in London. The Head Office is in the Midlands and offers free parking and a café for a pleasant working environment if preferred.
Customer Success Executive in Leicester employer: WRK DIGITAL LTD
Contact Detail:
WRK DIGITAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the property and tech sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, and think about how your skills can help them succeed. Practice common interview questions with a friend or in front of the mirror.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and ability to work well with teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Success Executive in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Executive role. Highlight your experience in customer success, especially in a B2B environment, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the property and technology sector, and how your problem-solving skills can benefit our team at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WRK DIGITAL LTD
✨Know Your Stuff
Before the interview, make sure you understand the company and its products inside out. Familiarise yourself with their online auction service and how it benefits estate agents. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
As a Customer Success Executive, you'll need to tackle various challenges. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your proactive approach and ability to think on your feet.
✨Practice Your Communication
Since excellent communication is key in this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on both verbal and non-verbal cues. This will help you feel more at ease during the actual interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.