At a Glance
- Tasks: Lead AI adoption strategies and create impactful customer experiences.
- Company: Join a forward-thinking company focused on transforming AI investments into success.
- Benefits: Enjoy generous PTO, comprehensive health insurance, and wellness stipends.
- Other info: Hybrid role based in London with opportunities for travel and professional growth.
- Why this job: Make a real difference by driving AI adoption and building strong customer relationships.
- Qualifications: 9+ years in customer success with a focus on activation and measurable outcomes.
The predicted salary is between 80000 - 100000 £ per year.
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You will embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You will partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time. The ideal candidate brings a builder's mindset to customer success: you are not waiting for customers to engage, you are creating the conditions for it. This is a hybrid role based in our London hub.
What you will do:
- Own activation and platform success
- Deeply understand each customer's specific use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Build champion communities
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customization and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Continuously improve & collaborate
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
What you need:
- Customer success & activation expertise
- At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- AI & technical proficiency
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Confidence in understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Facilitation & education skills
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Collaboration & growth
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrives in fast-paced environments; comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
Benefits & perks (UK full-time employees):
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for wellness and learning and development
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options
Strategic AI adoption lead (UK) employer: Writer
WRITER is an exceptional employer located in Greater London, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside competitive salaries, generous PTO, and comprehensive health benefits, including parental leave and wellness stipends. Joining WRITER means being part of a forward-thinking team dedicated to enhancing operational efficiency in a cutting-edge AI-powered environment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic AI adoption lead (UK)
✨Tip Number 1
Get to know the company inside out! Research WRITER's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in their work.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and AI adoption. Use the STAR method to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Strategic AI adoption lead (UK)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and activation. We want to see how your skills align with the role of Strategic AI Adoption Lead, so don’t hold back on showcasing relevant achievements!
Showcase Your Builder's Mindset:In your application, emphasise your proactive approach to customer engagement. We’re looking for someone who creates opportunities rather than waiting for them, so share examples of how you've driven adoption and built champion networks in the past.
Highlight Your Technical Proficiency:Since this role involves AI solutions, make sure to mention any technical skills or experiences you have. We want to know how you’ve scoped and delivered custom solutions that meet specific business objectives, so be clear about your technical background.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Writer
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the potential customers you’ll be working with. Research their business objectives, challenges, and how AI can specifically benefit them. This will help you demonstrate your ability to embed into their organisations and tailor solutions that drive measurable outcomes.
✨Showcase Your Activation Strategies
Be prepared to discuss specific activation strategies you've implemented in the past. Highlight your experience with champion programs, workshops, and dashboards. Use examples that illustrate how these strategies led to successful adoption and measurable business impact, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Technical Proficiency
Brush up on your AI knowledge and be ready to discuss technical concepts confidently. Prepare to explain how you’ve scoped, designed, and delivered custom solutions in previous roles. Being able to articulate the business value of these solutions will set you apart from other candidates.
✨Build Relationships During the Interview
Remember, this role is all about collaboration and building relationships. Use the interview to connect with your interviewers. Ask insightful questions about their current challenges and express genuine interest in their success. This will showcase your advisor mindset and your commitment to continuous growth.
