At a Glance
- Tasks: Lead customer success for EMEA, driving growth and retention with Fortune 500 companies.
- Company: Join WRITER, a dynamic company shaping the future of customer success.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Collaborate with top executives and shape global strategies.
- Why this job: Be a key player in transforming businesses and building a world-class team.
- Qualifications: Proven experience in customer success and leadership roles.
The predicted salary is between 100000 - 150000 £ per year.
As vice president of customer success, EMEA, you’ll lead the region’s customer success organization and partner directly with C‑suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformation—not proofs of concept, but lasting operational change.
You’ll own retention and growth, scale a world‑class team, and define how enterprises measure success in the agentic era. You’ll be a key member of WRITER’s EMEA leadership team and an active voice in the global CS leadership group, shaping strategy, structure, and culture across regions.
This is a builder’s role with global reach - reporting to our COO and working closely with the CEO and CRO to drive WRITER’s next stage of growth.
- Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes.
- Lead, scale, and develop a high‑performing CSM team across Strategic, Enterprise, and Mid‑market segments—hiring exceptional talent and building clear career paths.
- Design and operationalize a regional success model that becomes the global blueprint – playbooks, metrics, and governance that scale.
- Build trusted partnerships with CIOs, CMOs, and business leaders at companies like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission‑critical infrastructure.
- Collaborate cross‑functionally with Sales, Product, Marketing, and Solutions architecture to co‑create.
Vice President of Customer Success (EMEA) in London employer: Writer
At WRITER, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Vice President of Customer Success for the EMEA region, you will have the opportunity to lead a high-performing team while collaborating with top-tier executives from Fortune 500 companies, driving meaningful change and growth. Our commitment to employee development, coupled with our innovative approach to customer success, ensures that you will thrive in a supportive environment that values your contributions and offers clear career progression.
