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- Tasks: Lead AI adoption strategies and create impactful customer experiences.
- Company: Dynamic tech company focused on innovative AI solutions.
- Benefits: Generous PTO, health insurance, parental leave, and wellness stipends.
- Other info: Hybrid role in London with excellent growth opportunities.
- Why this job: Make a real difference in how businesses leverage AI technology.
- Qualifications: 9+ years in customer success with strong activation expertise.
The predicted salary is between 80000 - 100000 £ per year.
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You will embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You will partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you are not waiting for customers to engage, you are creating the conditions for it. This is a hybrid role based in our London hub.
What you will do:
- Own activation and platform success
- Deeply understand each customer's specific use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Build champion communities
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customization and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Continuously improve & collaborate
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
What you need:
- Customer success & activation expertise
- At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- AI & technical proficiency
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Confidence in understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Facilitation & education skills
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Collaboration & growth
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrives in fast-paced environments; comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
Benefits & perks (UK full-time employees):
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for wellness, learning and development
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options
Strategic AI adoption lead (UK) in London employer: Writer
Contact Detail:
Writer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic AI adoption lead (UK) in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show how your experience aligns perfectly with their goals.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask about their experiences and any tips they might have for landing the role. Plus, it could give you an edge in the application process!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and AI adoption. Think of specific examples from your past that demonstrate your skills and how you’ve driven measurable outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Strategic AI adoption lead (UK) in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of WRITER. Show us that you get what they’re about and how you can contribute to their mission.
Showcase Your Experience: Highlight your past successes in customer success and activation. Use specific examples that demonstrate how you've driven measurable outcomes. We want to see your builder's mindset in action, so don’t hold back on the details!
Be Authentic: Let your personality shine through in your application. We appreciate authenticity and want to know the real you. Share your passion for AI and customer success, and how you envision making an impact at WRITER.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Writer
✨Know Your Customer Success Inside Out
Before the interview, dive deep into the customer success strategies that WRITER employs. Familiarise yourself with their approach to activation and platform success, and think about how your experience aligns with their needs. Be ready to discuss specific examples of how you've driven measurable adoption outcomes in previous roles.
✨Showcase Your Builder's Mindset
WRITER is looking for someone who takes initiative. Prepare to share instances where you proactively created conditions for customer engagement. Think about times you’ve built champion networks or implemented successful training programmes, and be ready to explain how these efforts led to tangible results.
✨Tailor Your Communication Style
Given the diverse audiences you'll be working with, practice articulating complex AI concepts in simple terms. During the interview, demonstrate your ability to connect technical details to business outcomes. Use relatable examples to show how you can effectively communicate with both technical and non-technical stakeholders.
✨Emphasise Continuous Improvement
WRITER values feedback-driven growth. Be prepared to discuss how you've refined materials or strategies based on customer feedback in the past. Highlight your commitment to continuous learning and how you adapt your approaches to meet evolving customer needs, showcasing your collaborative spirit.