At a Glance
- Tasks: Lead AI adoption for top enterprises, creating impactful strategies and custom solutions.
- Company: Join WRITER, a $1.9B leader in enterprise generative AI with a dynamic culture.
- Benefits: Enjoy generous PTO, comprehensive health insurance, and wellness stipends.
- Other info: Hybrid role in London with opportunities for travel and career growth.
- Why this job: Make a real difference by transforming businesses with cutting-edge AI technology.
- Qualifications: 5+ years in customer success, strong activation strategy skills, and technical proficiency.
The predicted salary is between 70000 - 90000 £ per year.
About WRITER
WRITER is where the world's leading enterprises orchestrate AI‑powered work. Our vision is to expand human capacity through superintelligence. We are proving it is possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise‑wide transformation. With WRITER's end‑to‑end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise‑grade LLMs. Valued at $1.9B and backed by industry‑leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You’ll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You’ll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customised workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you’re not waiting for customers to engage, you’re creating the conditions for it. This is a hybrid role based in our London hub.
What you’ll do
- Own activation and platform success
- Deeply understand each customer's specific use cases, business objectives, and success metrics
- Build and co‑develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customised trainings, and workshops
- Build champion communities
- Create advocate networks and champion communities within customer organisations
- Establish power user communities that drive peer‑to‑peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customisation and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Continuously improve & collaborate
- Refine materials based on customer feedback and adoption data
- Work cross‑functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
What you need
- Customer success & activation expertise
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
- Experience implementing activation strategies: champion programmes, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- AI & technical proficiency
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands‑on alongside business stakeholders
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Facilitation & education skills
- Expertise delivering virtual and live instructor‑led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customisation and delivery
- Collaboration & growth
- Excellence building relationships with stakeholders at all levels
- Strong programme management skills and natural advisor mindset
- Thrive in fast‑paced environments; comfortable with experimentation
- Self‑aware, feedback‑driven, and committed to continuous growth
Note: Travel Requirements: 25% domestic and international travel may be required.
Benefits & perks (UK full‑time employees)
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early‑detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work‑life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company‑wide off‑sites and team off‑sites
- Competitive compensation and company stock options
Enterprise AI adoption lead (UK) in London employer: Writer
WRITER is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive meaningful AI adoption across leading enterprises. With a strong focus on personal and professional growth, generous benefits including comprehensive health coverage, competitive compensation, and unique wellness stipends, WRITER ensures that its team members thrive both in and out of the workplace. Located in London, our hybrid role offers the perfect blend of collaboration and flexibility, making it an ideal environment for those looking to make a significant impact in the world of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise AI adoption lead (UK) in London
✨Tip Number 1
Get to know the company inside out! Research WRITER's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and AI adoption. Think about how your past experiences align with WRITER's needs and be ready to share specific examples.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Enterprise AI adoption lead (UK) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the role. We want to see how you can bring that builder's mindset to customer success, so don’t hold back on showcasing relevant achievements!
Showcase Your Customer Success Skills:Emphasise your track record in driving measurable adoption outcomes. We’re looking for someone who can connect platform usage to business results, so share specific examples of how you've done this in the past.
Be Authentic:Let your personality shine through! We value authenticity and want to know what makes you tick. Share your passion for AI and how you envision contributing to our mission at WRITER.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Writer
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI and how they apply to customer success. WRITER is all about using AI to drive business outcomes, so be ready to discuss specific use cases and how you've successfully implemented AI solutions in the past.
✨Show Off Your Relationship-Building Skills
This role is all about building strong relationships with customers. Prepare examples of how you've created advocate networks or champion communities in previous roles. Highlight your ability to connect with stakeholders at all levels and how that led to successful outcomes.
✨Tailor Your Approach
WRITER values a customised approach to customer success. Think about how you can adapt your strategies to meet the unique needs of different clients. Be ready to share examples of how you've tailored workshops or training sessions to diverse audiences.
✨Be Ready to Discuss Metrics
Since this role focuses on measurable outcomes, come prepared to talk about how you've tracked success in previous positions. Discuss specific metrics you've used to measure platform adoption and business impact, and how you’ve adjusted strategies based on data.
