At a Glance
- Tasks: Lead AI adoption and success for customers, creating impactful strategies and solutions.
- Company: Join WRITER, a $1.9B leader in enterprise generative AI.
- Benefits: Enjoy generous PTO, medical insurance, and wellness stipends.
- Other info: Dynamic hybrid role with opportunities for travel and professional growth.
- Why this job: Make a real difference by transforming businesses with cutting-edge AI technology.
- Qualifications: 5+ years in customer success with strong activation and relationship-building skills.
The predicted salary is between 70000 - 90000 £ per year.
WRITER is where the world's leading enterprises orchestrate AI‑powered work. Our vision is to expand human capacity through superintelligence. We are proving it is possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise‑wide transformation. With WRITER's end‑to‑end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise‑grade LLMs.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You’ll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You’ll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customised workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you’re not waiting for customers to engage, you’re creating the conditions for it. This is a hybrid role based in our London hub.
What you’ll do:
- Own activation and platform success
- Deeply understand each customer’s specific use cases, business objectives, and success metrics
- Build and co‑develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customised trainings, and workshops
- Build champion communities
- Create advocate networks and champion communities within customer organisations
- Establish power user communities that drive peer‑to‑peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customisation and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Continuously improve & collaborate
- Refine materials based on customer feedback and adoption data
- Work cross‑functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
What you need:
- Customer success & activation expertise
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
- Experience implementing activation strategies: champion programmes, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- AI & technical proficiency
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands‑on alongside business stakeholders
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Facilitation & education skills
- Expertise delivering virtual and live instructor‑led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customisation and delivery
- Collaboration & growth
- Excellence building relationships with stakeholders at all levels
- Strong programme management skills and natural advisor mindset
- Thrive in fast‑paced environments; comfortable with experimentation
- Self‑aware, feedback‑driven, and committed to continuous growth
Note: Travel Requirements: 25% domestic and international travel may be required.
Benefits & perks (UK full‑time employees):
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early‑detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work‑life stipends for wellness, learning and development
- Company‑wide off‑sites and team off‑sites
- Competitive compensation and company stock options
Enterprise AI adoption lead (UK) employer: Writer
WRITER is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive meaningful AI adoption across leading enterprises. With a strong focus on personal and professional growth, generous benefits including comprehensive health coverage, wellness stipends, and competitive compensation, WRITER offers a supportive environment for its team members in the vibrant city of London. Join us to be part of a forward-thinking company that values collaboration, creativity, and the pursuit of excellence in the rapidly evolving field of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise AI adoption lead (UK)
✨Tip Number 1
Get to know the company inside out! Research WRITER's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and AI adoption. Think about how your past experiences align with WRITER's needs and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Enterprise AI adoption lead (UK)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise AI Adoption Lead role. Highlight your experience in customer success and activation strategies, and show us how you can drive measurable outcomes for our clients.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you've successfully implemented activation strategies or built advocate networks. We want to see how you’ve made an impact!
Be Authentic:Let your personality shine through in your application. We’re looking for smart, hardworking builders who are passionate about AI and customer success. Share your journey and what excites you about this opportunity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Writer
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI and how they apply to business. WRITER is all about using AI to drive measurable outcomes, so be ready to discuss specific use cases and how you've helped customers achieve success with AI in the past.
✨Show Off Your Customer Success Skills
Prepare examples that highlight your experience in customer success and activation strategies. Think about times when you've built champion networks or implemented training programmes that led to significant adoption rates. Be specific about the impact you made!
✨Tailor Your Approach
WRITER values a builder's mindset, so come prepared to discuss how you would customise solutions for different clients. Think about how you can translate their unique business objectives into actionable strategies that drive engagement and adoption.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about WRITER's approach to customer success and AI adoption. This shows you're genuinely interested and helps you gauge if the company culture aligns with your values.
