At a Glance
- Tasks: Lead AI adoption for customers, creating impactful strategies and custom solutions.
- Company: Join WRITER, a forward-thinking company focused on customer success and innovation.
- Benefits: Enjoy health plans, flexible schedules, stock options, and generous PTO.
- Other info: Dynamic hybrid culture with opportunities for growth and collaboration.
- Why this job: Make a real difference by driving AI success and building strong customer relationships.
- Qualifications: 5+ years in customer success with a focus on activation and measurable outcomes.
The predicted salary is between 63000 - 77000 £ per year.
- WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio
- You’ll embed deeply into your customers’ organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes
- You’ll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time
- The ideal candidate brings a builder’s mindset to customer success: you’re not waiting for customers to engage, you’re creating the conditions for it
- Own activation and platform success
- Deeply understand each customer’s specific use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Build champion communities
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customization and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Continuously improve & collaborate
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
Benefits
- Health: Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA.
- Family-friendly: Competitive parental leave policy, working parents can truly own their schedules.
- Hybrid culture: We’re built around a mix of in office collaboration and remote work when needed.
- Finance: Company stock options, plus a 401k plan with employer contributions.
- Growth: Learning and development stipend and generous PTO.
- SF/NY/London office space: Three beautiful sunny offices in three incredibly exciting cities.
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Ability to demonstrate use cases and articulate business value
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Expertise delivering virtual and live instructor-led workshops
- Self-aware, feedback-driven, and committed to continuous growth
- Strong program management skills and natural advisor mindset
- Excellence building relationships with stakeholders at all levels
- Thrive in fast-paced environments; comfortable with experimentation
- #J-18808-Ljbffr
Enterprise AI Adoption Lead employer: Writer
WRITER is an exceptional employer located in Greater London, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside competitive salaries, generous PTO, and comprehensive health benefits, including parental leave and wellness stipends. Joining WRITER means being part of a forward-thinking team dedicated to enhancing operational efficiency in a cutting-edge AI-powered environment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise AI Adoption Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Writer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Writer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise AI Adoption Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Writer:Your cover letter is your chance to shine! Tell us why you want to work at Writer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Writer!
How to prepare for a job interview at Writer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
