At a Glance
- Tasks: Lead AI adoption for customers, creating impactful strategies and custom solutions.
- Company: Join WRITER, a forward-thinking company focused on customer success and innovation.
- Benefits: Enjoy health plans, flexible schedules, stock options, and generous PTO.
- Other info: Dynamic hybrid culture with opportunities for growth and collaboration.
- Why this job: Make a real difference by driving AI success and building strong customer relationships.
- Qualifications: 5+ years in customer success with a focus on activation and measurable outcomes.
The predicted salary is between 63000 - 77000 £ per year.
- WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio
- You’ll embed deeply into your customers’ organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes
- You’ll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time
- The ideal candidate brings a builder’s mindset to customer success: you’re not waiting for customers to engage, you’re creating the conditions for it
- Own activation and platform success
- Deeply understand each customer’s specific use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Build champion communities
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customization and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Continuously improve & collaborate
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
Benefits
- Health: Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA.
- Family-friendly: Competitive parental leave policy, working parents can truly own their schedules.
- Hybrid culture: We’re built around a mix of in office collaboration and remote work when needed.
- Finance: Company stock options, plus a 401k plan with employer contributions.
- Growth: Learning and development stipend and generous PTO.
- SF/NY/London office space: Three beautiful sunny offices in three incredibly exciting cities.
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Ability to demonstrate use cases and articulate business value
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Expertise delivering virtual and live instructor-led workshops
- Self-aware, feedback-driven, and committed to continuous growth
- Strong program management skills and natural advisor mindset
- Excellence building relationships with stakeholders at all levels
- Thrive in fast-paced environments; comfortable with experimentation
- #J-18808-Ljbffr
Enterprise AI Adoption Lead employer: Writer
WRITER is an exceptional employer located in Greater London, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside competitive salaries, generous PTO, and comprehensive health benefits, including parental leave and wellness stipends. Joining WRITER means being part of a forward-thinking team dedicated to enhancing operational efficiency in a cutting-edge AI-powered environment.
We think you need these skills to ace Enterprise AI Adoption Lead
Customer Success Management
AI Solution Development
Activation Strategy Implementation
Champion Program Development
Workshop Facilitation
Training Delivery
Stakeholder Relationship Building
