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- Tasks: Engage with customers to deliver AI solutions and ensure successful project outcomes.
- Company: Join a leading over-50s inclusive jobs board focused on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape the future of AI writing while making a real impact on customer success.
- Qualifications: 5+ years in SaaS roles, experience with Fortune 500 clients, and strong communication skills.
- Other info: Dynamic role with a builder mentality in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. As an Engagement manager, you will be working with both late-stage prospects as well as current customers in a forward-facing role. You will be responsible for pre-sales scoping through successful delivery and value realization, helping enterprises shorten their time to value with WRITER AI apps. You will work closely with the Sales team as prospects evaluate WRITER and the delivery to scope when they become customers. You will provide business and technical expertise to uncover, validate, and scope use-cases and your objective will be to reduce time to value for customers, ensure successful project outcomes, gain alignment on scope of work, and ensure the customer knows what a successful implementation looks like. You will provide a seamless transition from pre to post-sale and own end-to-end delivery, ensuring the work is delivered on time, within scope, and budget. Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. You will be reporting to our VP, Technical delivery.
Responsibilities
- Partner with our Account Executives in use-case validation calls as the expert to uncover how customers and prospects can use WRITER solutions including custom templates, our APIs, and WRITER Framework.
- Strategic selling and clear articulation of the value of WRITER's AI delivery approach (blueprint for success).
- Communicate limitations and propose solutions, including custom app scope, resource needs, and projected timelines.
- Develop and maintain a deep understanding of the WRITER platform, the broader AI and LLM landscape, as well as our customers' ecosystems so you can offer solution recommendations.
- Write scope or statement of work for identified use cases and custom apps.
- Act as a resource and liaison for our implementation team, ensuring they understand the customer's AI readiness, desired outcomes, use cases, and scope of work.
Qualifications
- 5+ years of technical and/or professional services roles in SaaS, including services sales or delivery roles (we'd love to see both pre- and post-sales experience, but we're okay with either!).
- Have worked with Fortune 500 customers for a high-growth, B2B SaaS company.
- Experience with generative AI and prompt engineering is a huge plus.
- Understanding of and/or experience working with APIs.
- An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences.
- Highly versatile, can lead a discovery session with multiple stakeholders, uncovering use cases and business pain.
- Customer outcome-oriented: a laser focus on delivering solutions that create meaningful business results.
- Experience working across many customer stakeholders and teams.
Engagement manager (UK) employer: Writer
Contact Detail:
Writer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement manager (UK)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with SaaS and AI solutions. This will give potential employers a clear picture of what you can bring to the table, especially in a role like Engagement Manager.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer engagement and technical delivery. Think about how you can articulate your past experiences in a way that aligns with the job description. We want to see your passion and expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Engagement manager (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience with SaaS, especially in pre- and post-sales, and showcase how you've helped customers realise value from tech solutions.
Showcase Your Communication Skills: As an Engagement Manager, you'll need to communicate complex ideas simply. Use your application to demonstrate your ability to translate technical jargon into relatable language. This will show us you can connect with both technical and non-technical audiences.
Highlight Your Problem-Solving Abilities: We love a builder mentality! In your application, share examples of how you've tackled challenges in previous roles, particularly in delivering successful outcomes for customers. This will help us see your proactive approach to problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Writer
✨Know Your Stuff
Make sure you have a solid understanding of the WRITER platform and the broader AI landscape. Brush up on generative AI and prompt engineering, as well as how APIs work. This knowledge will help you articulate the value of WRITER's solutions during your interview.
✨Showcase Your Experience
Be ready to discuss your previous roles in SaaS, especially any experience with Fortune 500 customers. Highlight specific examples where you've successfully delivered projects or scoped use cases, as this will demonstrate your ability to handle the responsibilities of the Engagement Manager role.
✨Communicate Clearly
Practice translating complex technical concepts into simple, relatable language. You’ll need to show that you can communicate effectively with both technical teams and non-technical stakeholders, so think about how you can convey your ideas clearly and concisely.
✨Emphasise Collaboration
Since this role involves working closely with Account Executives and implementation teams, be prepared to discuss your collaborative experiences. Share examples of how you've worked with multiple stakeholders to uncover use cases and drive successful project outcomes.
