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- Tasks: Lead customer success for top enterprises, driving growth and retention through strategic partnerships.
- Company: Join a dynamic tech company shaping the future of AI in EMEA.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a global team with a focus on innovation and collaboration.
- Why this job: Make a real impact by transforming how Fortune 500 companies succeed with AI.
- Qualifications: Proven leadership in customer success and experience with C-suite executives.
The predicted salary is between 120000 - 180000 ÂŁ per year.
About the role
Shape how the world’s most sophisticated enterprises succeed with AI. As vice president, customer success, EMEA, you’ll lead the region’s customer success organization and partner directly with C‑suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformation—not proofs of concept, but lasting operational change. You’ll own retention and growth, scale a world‑class team, and define how enterprises measure success in the agentic era. You’ll be a key member of WRITER’s EMEA leadership team and an active voice in the global CS leadership group, shaping strategy, structure, and culture across regions. This is a builder’s role with global reach – reporting to our COO and working closely with the CEO and CRO to drive WRITER’s next stage of growth. This is a hybrid role based out of our London hub.
What you’ll do
- Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes.
- Lead, scale, and develop a high‑performing CSM team across Strategic, Enterprise, and Mid‑market segments—hiring exceptional talent and building clear career paths. Have a dotted line to other post‑sales organizations.
- Design and operationalize a regional success model that becomes the global blueprint – playbooks, metrics, and governance that scale.
- Build trusted partnerships with CIOs, CMOs, and business leaders at companies like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission‑critical infrastructure.
- Collaborate cross‑functionally with Sales, Product, Marketing, and Solutions architecture to co‑create.
VP, customer success (EMEA) in London employer: writer.com
Contact Detail:
writer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP, customer success (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're eyeing. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their culture, values, and recent news. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or mentors. Get comfortable with common questions and refine your pitch about how you can drive growth and retention in customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace VP, customer success (EMEA) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of VP, Customer Success. Highlight your experience with C-suite executives and any measurable transformations you've led in previous roles. We want to see how you can drive growth and retention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your vision aligns with our goals at StudySmarter. Be specific about what excites you about this role and our mission.
Showcase Your Leadership Skills: As a VP, you'll be leading a high-performing team. Share examples of how you've built and scaled teams in the past. We love to see how you've developed talent and created clear career paths for your team members.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at writer.com
✨Know Your Numbers
As a VP of Customer Success, you'll need to demonstrate your understanding of key metrics like NRR and GRR. Be prepared to discuss how you've driven growth and retention in previous roles, and bring specific examples of quantifiable outcomes you've achieved.
✨Showcase Leadership Skills
This role involves leading a high-performing team, so highlight your experience in building and scaling teams. Share stories about how you've developed talent and created clear career paths for your team members, as this will resonate with the interviewers.
✨Understand the Business Landscape
Familiarise yourself with the companies you'll be working with, such as Goldman Sachs and Accenture. Research their business models and challenges, and think about how you can position WRITER as a mission-critical partner for them. This shows you're proactive and understand the market.
✨Collaborate Across Functions
Emphasise your ability to work cross-functionally. Discuss how you've collaborated with Sales, Product, and Marketing in the past to drive customer success initiatives. This will demonstrate that you can effectively co-create solutions that benefit both the customer and the company.