Commercial Manager - PaaS in London

Wrisk is revolutionising insurance for the digital age, transforming it into a simple, transparent, and personal experience. Like fintech's disruption of banking, Wrisk combines technology and insurance to deliver flexible, customer‑centric cover. Our mobile‑first platform offers frictionless interactions, allowing users to pay monthly, adjust cover instantly, and manage all insurance details in one place. Backed by leading brand partners, we’re redefining how insurance is bought, sold, and managed.

What we are looking for

We are looking for a strong Commercial Manager to support and grow Wrisk’s Platform as a Service vertical. This is not a traditional relationship management role. We are looking for someone who can operate at the intersection of client management, platform delivery, commercial support, and technical problem‑solving. The right person will be comfortable working with clients before, during, and after deployment, helping them understand the platform, shape their requirements, manage delivery expectations, and realise value from the proposition.

You will support the sales process, help structure client conversations, coordinate deployment activity, and stay close to live accounts once launched. You will need to be commercially aware, technically curious, data‑driven, and confident enough to work with senior stakeholders across clients, internal product teams, engineering, delivery, operations, data, and commercial functions.

The ideal candidate will be highly organised, quantitatively minded, comfortable with tools such as JIRA, Confluence, CRM platforms, dashboards, and workflow tools, and able to translate client needs into clear internal actions. They should be able to own client discussions, follow through on commitments, identify risks early, and ensure that clients receive a clear, professional, and well‑managed experience.

We need someone mature, calm, structured, and proactive. Someone who does not simply pass messages between teams, but takes ownership of the account, understands the product, challenges ambiguity, and helps move clients from interest to deployment to long‑term success.

What you’ll do

• Support PaaS sales and pre‑sales activity, including client materials, demos, discovery sessions, solution workshops and commercial follow‑ups.
• Translate client needs into clear platform requirements, delivery assumptions and implementation considerations.
• Help clients understand Wrisk’s platform capabilities, deployment models, integrations, reporting and operating model.
• Ensure sales commitments are realistic, documented and aligned with delivery capability.
• Own assigned PaaS client accounts from initial engagement through deployment, launch and ongoing management.
• Act as the day‑to‑day client contact, maintaining a clear view of account status, delivery progress, risks, dependencies, opportunities and value realisation.
• Build strong client relationships and ensure Wrisk is seen as responsive, technically capable, commercially thoughtful and well organised.
• Support QBRs, renewal discussions, upsell conversations and client performance updates.
• Coordinate delivery across Product, Engineering, Data, Operations, Compliance and Delivery teams.
• Capture client requirements, business context, technical assumptions, timelines, owners, risks and decisions.
• Distinguish between standard functionality, configuration, product enhancement and bespoke development.
• Track issues, blockers and escalations through to resolution, keeping clients and internal stakeholders properly informed.
• Drive platform adoption and client value.
• Use platform usage, operational metrics, client feedback and performance data to understand what is working and where value can be improved.
• Identify opportunities to expand usage, introduce additional modules, support new propositions or deepen commercial engagement.
• Surface risks and improvement areas early, with clear actions and ownership.
• Maintain account discipline across reporting, tooling and governance.
• Keep CRM, JIRA, Confluence, dashboards, account notes, actions, risks and client commitments accurate and up to date.
• Provide clear, evidence‑based reporting on account health, delivery progress, platform usage, commercial activity, risks and next steps.
• Bring structure to meetings, follow‑ups, status updates and issue management.
• Build enough technical and product depth to support credible client conversations.
• Understand Wrisk’s platform, APIs, integrations, data flows, reporting capability, insurance workflows and deployment model.
• Participate confidently in product and technical discussions, ask the right questions and route issues to the right internal owners.

Qualifications

• At least 8 to 10 years’ experience in account management, client success, platform delivery, commercial operations, implementation, or partner management within a technology, fintech, insurtech, SaaS, PaaS, insurance, or platform business.
• Experience working with B2B clients in a technical or platform based environment.
• Strong client management skills, with the ability to build trust, manage expectations, and keep senior stakeholders aligned.
• Experience supporting pre‑sales, solution discussions, client discovery, deployment planning, or implementation activity.
• A data driven and quantitative mindset, with the ability to use metrics, dashboards, CRM data, JIRA data, and operational reporting to understand account health and delivery progress.
• Strong working knowledge of tools such as JIRA, Confluence, CRM platforms, spreadsheets, dashboards, and reporting tools.
• Strong organisational discipline, with the ability to manage multiple accounts, actions, dependencies, risks, and timelines without losing control of the detail.
• Technical fluency, with the ability to understand APIs, integrations, data flows, platform configuration, product requirements, and technical dependencies at a practical business level.
• Strong communication skills, with the ability to explain complex issues clearly to both technical and non‑technical stakeholders.
• Strong problem solving skills, with the ability to take ambiguous client issues and turn them into clear actions.
• High personal ownership, with the ability to follow through, chase actions, resolve blockers, and ensure commitments are delivered.
• Commercial awareness, with the ability to understand account value, expansion opportunities, renewal risks, and client priorities.
• Calmness and maturity under pressure, especially during client escalations, deployment issues, or urgent operational matters.
• Experience working with insurers, brokers, MGAs, Auto OEMs, financial services firms, or regulated businesses would be valuable.
• A proactive, structured, and practical operating style, with the ability to thrive in a growing business where processes are still evolving.

What Good Looks Like

The successful candidate will:

• Own client accounts with confidence and discipline.
• Support the conversion of PaaS opportunities from sales discussion to signed client to successful launch.
• Keep clients and internal stakeholders aligned through clear, data‑driven reporting.
• Understand enough of the platform and technical landscape to be credible in client conversations.
• Bring structure to ambiguity and momentum to delivery.
• Identify risks early rather than allowing them to sit unresolved.
• Use tools and data properly, rather than relying on informal updates.
• Help clients see measurable value from Wrisk’s platform.
• Build trust with clients by being clear, reliable, calm, and commercially sensible.
• Act like an owner, not a coordinator.