Wrisk is seeking a Head of Customer Success for its UK MGA entity. You will lead the customer operations function, drive strategy, governance, and service delivery while embedding FCA Consumer Duty standards and aligning with partners and platforms.
You will supervise the UK team (~35 FTE), collaborate with European operations, and shape an omni-channel customer care roadmap to deliver high‑quality outcomes.
Head of Customer Success & Strategy – Hybrid employer: Wrisk
Wrisk is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to lead a dynamic Customer Care team. With competitive compensation, true hybrid flexibility, and a strong focus on employee development, you will have the opportunity to make a significant impact while enjoying a balanced work-life environment. Join us in revolutionising the insurance industry and be part of a team that values innovation and excellence.
