At a Glance
- Tasks: Lead and motivate a frontline team to deliver exceptional customer service.
- Company: Join Wrisk, a dynamic company focused on high-impact customer care.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Be part of a collaborative culture that values innovation and excellence.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer care and strong team management abilities.
The predicted salary is between 29700 - 36300 £ per year.
Wrisk is seeking a frontline Customer Care Manager to lead day-to-day operations of our frontline team as we scale, ensuring high service standards, strict SLAs, and compliant processes while building a positive, collaborative environment for colleagues.
You’ll motivate and coach agents, manage rotas, partner with trainers, and spot opportunities for new business and renewals, while keeping audit-ready records and a customer-first culture.
Frontline Care Leader - Hybrid, High-Impact in Gillingham employer: Wrisk
Wrisk is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to lead a dynamic Customer Care team. With competitive compensation, true hybrid flexibility, and a strong focus on employee development, you will have the opportunity to make a significant impact while enjoying a balanced work-life environment. Join us in revolutionising the insurance industry and be part of a team that values innovation and excellence.
