Wrisk is seeking a Customer Care leader to oversee the frontline team and ensure high service standards. You will work with the Customer Care Manager to motivate agents, meet SLAs, and spot opportunities for renewals and new business while maintaining compliant processes.
You will build a positive, collaborative culture, lead monthly 1-2-1s, and partner with trainers to close skill gaps. This role offers true hybrid flexibility and a chance to shape the customer experience at Wrisk.
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Customer Care Team Lead — Scale & Excellence employer: Wrisk
Wrisk is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to lead a dynamic Customer Care team. With competitive compensation, true hybrid flexibility, and a strong focus on employee development, you will have the opportunity to make a significant impact while enjoying a balanced work-life environment. Join us in revolutionising the insurance industry and be part of a team that values innovation and excellence.
