At a Glance
- Tasks: Drive client success and manage PaaS accounts from engagement to deployment.
- Company: Join Wrisk, a game-changer in the insurance tech space.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and client relationships.
- Why this job: Be part of a revolutionary platform that transforms how insurance is experienced.
- Qualifications: 8-10 years in account management or client success within tech or insurtech.
The predicted salary is between 60000 - 80000 € per year.
Wrisk is revolutionising insurance for the digital age, transforming it into a simple, transparent, and personal experience. Like fintech's disruption of banking, Wrisk combines technology and insurance to deliver flexible, customer-centric cover. Our mobile-first platform offers frictionless interactions, allowing users to pay monthly, adjust cover instantly, and manage all insurance details in one place. Backed by leading brand partners, we’re redefining how insurance is bought, sold, and managed.
We are looking for a strong Commercial Manager to support and grow Wrisk’s Platform as a Service vertical. This is not a traditional relationship management role. We are looking for someone who can operate at the intersection of client management, platform delivery, commercial support, and technical problem-solving. The right person will be comfortable working with clients before, during, and after deployment, helping them understand the platform, shape their requirements, manage delivery expectations, and realise value from the proposition.
You will support the sales process, help structure client conversations, coordinate deployment activity, and stay close to live accounts once launched. You will need to be commercially aware, technically curious, data-driven, and confident enough to work with senior stakeholders across clients, internal product teams, engineering, delivery, operations, data, and commercial functions.
The ideal candidate will be highly organised, quantitatively minded, comfortable with tools such as JIRA, Confluence, CRM platforms, dashboards, and workflow tools, and able to translate client needs into clear internal actions. They should be able to own client discussions, follow through on commitments, identify risks early, and ensure that clients receive a clear, professional, and well-managed experience.
We need someone mature, calm, structured, and proactive. Someone who does not simply pass messages between teams, but takes ownership of the account, understands the product, challenges ambiguity, and helps move clients from interest to deployment to long-term success.
What you’ll do…
- Support PaaS sales and pre-sales activity, including client materials, demos, discovery sessions, solution workshops and commercial follow-ups.
- Translate client needs into clear platform requirements, delivery assumptions and implementation considerations.
- Help clients understand Wrisk’s platform capabilities, deployment models, integrations, reporting and operating model.
- Ensure sales commitments are realistic, documented and aligned with delivery capability.
- Own assigned PaaS client accounts from initial engagement through deployment, launch and ongoing management.
- Act as the day-to-day client contact, maintaining a clear view of account status, delivery progress, risks, dependencies, opportunities and value realisation.
- Build strong client relationships and ensure Wrisk is seen as responsive, technically capable, commercially thoughtful and well organised.
- Support QBRs, renewal discussions, upsell conversations and client performance updates.
- Coordinate delivery across Product, Engineering, Data, Operations, Compliance and Delivery teams.
- Capture client requirements, business context, technical assumptions, timelines, owners, risks and decisions.
- Distinguish between standard functionality, configuration, product enhancement and bespoke development.
- Track issues, blockers and escalations through to resolution, keeping clients and internal stakeholders properly informed.
- Drive platform adoption and client value.
- Use platform usage, operational metrics, client feedback and performance data to understand what is working and where value can be improved.
- Identify opportunities to expand usage, introduce additional modules, support new propositions or deepen commercial engagement.
- Surface risks and improvement areas early, with clear actions and ownership.
- Maintain account discipline across reporting, tooling and governance.
- Keep CRM, JIRA, Confluence, dashboards, account notes, actions, risks and client commitments accurate and up to date.
- Provide clear, evidence-based reporting on account health, delivery progress, platform usage, commercial activity, risks and next steps.
- Bring structure to meetings, follow-ups, status updates and issue management.
- Build enough technical and product depth to support credible client conversations.
- Understand Wrisk’s platform, APIs, integrations, data flows, reporting capability, insurance workflows and deployment model.
- Participate confidently in product and technical discussions, ask the right questions and route issues to the right internal owners.
Requirements
- At least 8 to 10 years’ experience in account management, client success, platform delivery, commercial operations, implementation, or partner management within a technology, fintech, insurtech, SaaS, PaaS, insurance, or platform business.
- Experience working with B2B clients in a technical or platform based environment.
- Strong client management skills, with the ability to build trust, manage expectations, and keep senior stakeholders aligned.
- Experience supporting pre sales, solution discussions, client discovery, deployment planning, or implementation activity.
- A data driven and quantitative mindset, with the ability to use metrics, dashboards, CRM data, JIRA data, and operational reporting to understand account health and delivery progress.
- Strong working knowledge of tools such as JIRA, Confluence, CRM platforms, spreadsheets, dashboards, and reporting tools.
- Strong organisational discipline, with the ability to manage multiple accounts, actions, dependencies, risks, and timelines without losing control of the detail.
- Technical fluency, with the ability to understand APIs, integrations, data flows, platform configuration, product requirements, and technical dependencies at a practical business level.
- Strong communication skills, with the ability to explain complex issues clearly to both technical and non technical stakeholders.
- Strong problem solving skills, with the ability to take ambiguous client issues and turn them into clear actions.
- High personal ownership, with the ability to follow through, chase actions, resolve blockers, and ensure commitments are delivered.
- Commercial awareness, with the ability to understand account value, expansion opportunities, renewal risks, and client priorities.
- Calmness and maturity under pressure, especially during client escalations, deployment issues, or urgent operational matters.
- Experience working with insurers, brokers, MGAs, Auto OEMs, financial services firms, or regulated businesses would be valuable.
- A proactive, structured, and practical operating style, with the ability to thrive in a growing business where processes are still evolving.
What Good Looks Like
- Own client accounts with confidence and discipline.
- Support the conversion of PaaS opportunities from sales discussion to signed client to successful launch.
- Keep clients and internal stakeholders aligned through clear, data-driven reporting.
- Understand enough of the platform and technical landscape to be credible in client conversations.
- Bring structure to ambiguity and momentum to delivery.
- Identify risks early rather than allowing them to sit unresolved.
- Use tools and data properly, rather than relying on informal updates.
- Help clients see measurable value from Wrisk’s platform.
- Build trust with clients by being clear, reliable, calm, and commercially sensible.
- Act like an owner, not a coordinator.
Commercial Manager - PaaS employer: Wrisk
Wrisk is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the insurance technology sector. With a strong emphasis on employee growth, Wrisk offers opportunities for professional development and encourages a collaborative environment where your contributions are valued. Located in a vibrant area, employees benefit from a flexible, mobile-first platform that not only enhances their work experience but also allows them to be at the forefront of transforming the insurance landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager - PaaS
✨Tip Number 1
Get to know the company inside out! Before your interview, dive deep into Wrisk's platform and its unique offerings. This will not only help you answer questions confidently but also show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or in front of a mirror. Focus on how you can demonstrate your client management skills and technical fluency, as these are key for the Commercial Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former Wrisk employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. This insider knowledge can give you an edge!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Commercial Manager - PaaS
Some tips for your application 🫡
Show Your Understanding of the Role:When writing your application, make sure to highlight how your experience aligns with the unique aspects of the Commercial Manager role. We want to see that you understand the intersection of client management and technical problem-solving.
Be Data-Driven:Since this role requires a quantitative mindset, include specific metrics or examples from your past experiences that demonstrate your ability to use data effectively. We love seeing how you've used data to drive decisions and improve outcomes.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that are most relevant to Wrisk and the PaaS vertical. We appreciate when candidates take the time to connect their background to our mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Wrisk
✨Know the Platform Inside Out
Before your interview, make sure you understand Wrisk’s platform and its capabilities. Familiarise yourself with how it operates, its APIs, and integrations. This will help you speak confidently about how you can support clients in understanding and utilising the platform effectively.
✨Prepare for Client Scenarios
Think of potential client scenarios you might encounter in this role. Prepare examples of how you would manage client expectations, handle deployment issues, or translate client needs into actionable tasks. This will demonstrate your problem-solving skills and ability to take ownership.
✨Showcase Your Data-Driven Mindset
Be ready to discuss how you use data to inform decisions and track account health. Bring examples of how you've used metrics, dashboards, or CRM tools in previous roles to drive client success. This aligns perfectly with the quantitative mindset they’re looking for.
✨Demonstrate Strong Communication Skills
Practice explaining complex concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical stakeholders. During the interview, focus on clarity and structure in your responses to show that you can bridge the gap between different teams.
