At a Glance
- Tasks: Assist customers, promote sales, and maintain a welcoming shop environment.
- Company: Wright’s Home Hardware, known for exceptional customer service.
- Benefits: Generous staff discount and workplace pension.
- Other info: Flexible hours with opportunities for growth in a supportive atmosphere.
- Why this job: Join a friendly team and enhance your customer service skills.
- Qualifications: Must be 18+, with a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.
18+ applicants only, due to the sale of age-restricted products.
- Maintain outstanding housekeeping levels within the shop.
- Carry out all duties relating to Health & Safety matters in accordance with the company’s Health & Safety Policy Document.
- Carry out all duties relating to Fire Safety matters in accordance with the company’s Fire Action Plan.
- Be part of the team creating a friendly, pleasant and welcoming environment for customers instore.
- Serve customers in a pleasant and courteous manner ensuring their wellbeing.
- Ensure stock items are filled up daily, keep shelving tidy and assist with product display.
- Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed and missing tickets are replaced.
- Deal with incoming telephone calls from customers and colleagues using the company salutation.
- When taking breaks ensure that a member of staff is in the sales area.
- Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.
- Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
- Maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.
- Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.
- Notify the Shop Manager when stock levels are low or if particular products are selling very quickly.
- Check in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.
- Assist customers on range, variety and suitability ensuring the purchase meets their requirement.
- Ensure that all purchases are charged at the correct price and paid for by customers and staff members.
- Be responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
- Deal with exchanges and refunds in line with company policy.
- Assist the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
- Carry out any other duties as required from time to time by the Shop Manager.
Generous staff discount across all products stocked. Work place pension with The People’s Pension.
Sales Assistant - Prestwick - 13 Hours employer: Wrights Home Hardware
Wrights Home Hardware is an attractive employer due to its commitment to outstanding customer service and a friendly work environment. Employees benefit from a generous staff discount and a pension scheme, fostering a sense of stability and support. The company promotes a culture of teamwork and encourages professional growth among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Prestwick - 13 Hours
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Wrights Home Hardware, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant - Prestwick - 13 Hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Wrights Home Hardware that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Wrights Home Hardware will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Wrights Home Hardware and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Wrights Home Hardware
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Wrights Home Hardware, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Wrights Home Hardware!
