At a Glance
- Tasks: Provide IT support and troubleshoot issues for internal customers, both on-site and remotely.
- Company: Join Wrightbus, Europe's fastest-growing production company.
- Benefits: Enjoy a discretionary bonus, life insurance, and discounts at local businesses.
- Other info: Flexible hours and great career progression opportunities await you.
- Why this job: Make a real impact by solving IT challenges in a dynamic environment.
- Qualifications: 4 years of experience in IT support and network administration required.
The predicted salary is between 33750 - 41250 £ per year.
Wrightbus is the fastest growing production company in Europe. We are looking for a Service Desk Analyst Level 2 who will be responsible for providing IT support to internal customers, both on-site and remotely. This role is a fixed-term contract for 6 months.
The Role:
- Provide day-to-day support and maintenance of the company's LAN, WAN, Wi-Fi and Firewall infrastructure.
- Diagnose and resolve hardware and software issues.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Update customer data and produce activity reports.
- Work within Active Directory/Group Policies/M365 Admin.
- Contribute to ongoing improvement projects.
- Log incidents and respond to service requests accurately.
- Experience in managing and resolving IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions.
- Maintain detailed records of incidents and resolutions.
- Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices.
- Collaborate with colleagues to identify root causes and implement solutions.
- Coordinate with external vendors for hardware and software problem resolution.
- Create and update knowledge base articles for common issues.
- Document procedures and best practices for future reference.
- Provide basic training to end-users on IT tools and applications.
- Promote self-help resources to empower users.
The Requirements:
- 4 years equivalent experience in supporting, implementing, and managing IT services.
- Incident logging & resolving troubleshooting users' IT issues.
- End user IT support.
- Hands-on experience using and administering Active Directory, Office 365, desktop applications.
- Proven experience in network administration, configuration and securing network environments.
- Demonstrates an analytical approach to problem solving.
- Communicates fluently orally and in writing in English.
- MS Windows 10/11 wired & wireless network troubleshooting.
- MS Teams, MS Office, Active Directory.
The Benefits:
- Discretionary bonus.
- Life Insurance.
- Medicash scheme.
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
- Free car parking.
- Canteen.
- Career progression.
- Professional development.
- Flexitime.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Service Desk Analyst - Level 2 (Fixed term contract -6 months) employer: Wrightbus
Wrightbus is an exceptional employer for Finance Graduates, offering a dynamic and supportive work environment in the heart of Northern Ireland. With a strong focus on employee growth, you will benefit from a comprehensive 24-month graduate scheme that includes hands-on experience across key finance areas, mentorship from seasoned professionals, and financial support for your ACCA, CIMA, or ACA qualifications. Our inclusive culture, combined with perks like a Medicash Scheme, pension plan, and local discounts, ensures that you not only build a successful career but also enjoy a fulfilling work-life balance.
