At a Glance
- Tasks: Diagnose and repair vehicle faults while providing top-notch customer support.
- Company: Join Wrightbus, a leader in zero-emission transport solutions.
- Benefits: Enjoy a company van, enhanced overtime rates, and professional development opportunities.
- Other info: Flexible shifts, career progression, and training in EV & Hydrogen systems.
- Why this job: Be part of a team shaping the future of sustainable mobility.
- Qualifications: NVQ Level 3 in Heavy Vehicle or PSV Engineering and relevant experience required.
The predicted salary is between 30000 - 40000 £ per year.
Job type: Permanent
Location: England
Closing date: Sunday 05 Jul
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions. We're looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond. This is a customer-facing role where you'll be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world-class service.
We are currently seeking Mobile Support Engineers based in the West Midlands area. Shift patterns:
- 1@ Sunday- Thursday 6.00am-2.00pm
- 1@ Tuesday- Saturday 6.00am-2.00pm
What You'll Do
As a Mobile Service Engineer, you'll be the primary point of contact for customers, resolving vehicle faults efficiently and professionally. You'll build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption.
Key responsibilities include:
- Diagnosing mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals.
- Performing warranty and campaign repairs in line with company procedures.
- Communicating root cause analysis and repair estimates to the Parts & Service Team.
- Promoting Wrightbus parts and services to customers.
- Maintaining accurate records and ensuring compliance with audit standards.
- Supporting customers on-site and at various locations as required.
- Participating in ongoing training, including factory-based and EV/Hydrogen systems.
What We're Looking For
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
- Minimum 1 year's experience in a heavy vehicle/PSV environment, dealership, or fleet.
- Strong mechanical and technical skills with the ability to diagnose and repair faults effectively.
- Flexibility to work weekend or alternative shifts on a rota basis.
Why Join Wrightbus?
We offer a comprehensive package designed to support your career and wellbeing:
- Company van (insured, taxed, and fuel covered)
- Paid from the moment you leave home
- Enhanced overtime rates (1.3x, 1.5x, 2x)
- Opportunities to work across the UK, Europe, and Asia
- Professional development including EV & Hydrogen training
- IT and diagnostic equipment provided
- Work with leading operators across the UK
- Discretionary bonus scheme
- Life insurance
- Medicash health scheme
- Discounts with major retailers
- Career progression pathways
- Flexitime options
Ready to drive the future of transport? Apply now and become part of a team that's shaping the next generation of sustainable mobility.
Mobile Support Engineer (West Midlands) employer: Wrightbus
Wrightbus is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package including enhanced overtime rates, professional development opportunities in EV and Hydrogen technologies, and a supportive work culture. As a Mobile Support Engineer based in the West Midlands, you'll enjoy the flexibility of varied shift patterns, the use of a company van, and the chance to work with leading operators across the UK, all while contributing to the forefront of zero-emission transport solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Engineer (West Midlands)
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on that perfect Mobile Support Engineer role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios you might face as a Mobile Service Engineer. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be sure to highlight them during interviews. Use specific examples to demonstrate how you can add value to Wrightbus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wrightbus team.
We think you need these skills to ace Mobile Support Engineer (West Midlands)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Mobile Support Engineer and how you can contribute to our mission at Wrightbus.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in heavy vehicle or PSV engineering, and don’t forget to mention any specific skills that match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Early:Don’t wait until the last minute to submit your application! We encourage early applications as we may close the vacancy if we find the right candidates. Head over to our careers page and get your application in!
How to prepare for a job interview at Wrightbus
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to heavy vehicles and PSVs. Familiarise yourself with common faults and diagnostic tools that you might encounter in the role. This will not only help you answer technical questions but also show your passion for the field.
✨Showcase Your Customer Skills
Since this is a customer-facing role, be prepared to discuss how you've successfully resolved issues for customers in the past. Think of specific examples where you built strong relationships or provided exceptional service. This will demonstrate your ability to represent Wrightbus effectively.
✨Flexibility is Key
Highlight your willingness to work various shifts, including weekends. Companies like Wrightbus value flexibility, so be ready to discuss how you can adapt to different schedules and locations. This shows you're committed to meeting their needs.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to zero-emission transport solutions and ongoing training opportunities. This not only shows your interest in the role but also helps you gauge if Wrightbus is the right fit for you.
