At a Glance
- Tasks: Deliver exceptional aftersales support and resolve vehicle faults efficiently.
- Company: Join Wrightbus, a leader in zero-emission transport solutions.
- Benefits: Company van, enhanced overtime rates, professional development, and health schemes.
- Other info: Flexible working options and career progression opportunities available.
- Why this job: Be part of a team shaping the future of sustainable mobility.
- Qualifications: NVQ Level 3 in Heavy Vehicle or PSV Engineering and relevant experience.
The predicted salary is between 36000 - 60000 £ per year.
Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions. We are looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond. This is a customer-facing role where you will be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world-class service. We are currently seeking Mobile Support Engineers based in ROI, Central England, and London.
What You’ll Do
- Be the primary point of contact for customers, resolving vehicle faults efficiently and professionally.
- Build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption.
- Diagnose mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals.
- Perform warranty and campaign repairs in line with company procedures.
- Communicate root cause analysis and repair estimates to the Parts & Service Team.
- Promote Wrightbus parts and services to customers.
- Maintain accurate records and ensure compliance with audit standards.
- Support customers on-site and at various locations as required.
- Participate in ongoing training, including factory-based and EV/Hydrogen systems.
What We’re Looking For
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
- Minimum 1 year’s experience in a heavy vehicle/PSV environment, dealership, or fleet.
- Strong mechanical and technical skills with the ability to diagnose and repair faults effectively.
- Flexibility to work weekend or alternative shifts on a rota basis.
Why Join Wrightbus?
- Company van (insured, taxed, and fuel covered).
- Paid from the moment you leave home.
- Enhanced overtime rates (1.3x, 1.5x, 2x).
- Opportunities to work across the UK, Europe, and Asia.
- Professional development including EV & Hydrogen training.
- IT and diagnostic equipment provided.
- Work with leading operators across the UK.
- Discretionary bonus scheme.
- Life insurance.
- Medicash health scheme.
- Discounts with major retailers.
- Career progression pathways.
- Flexitime options.
Ready to drive the future of transport? Apply now and become part of a team that’s shaping the next generation of sustainable mobility.
Mobile Support Engineer (UK & ROI) employer: Wrightbus
Wrightbus is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package including a company van, enhanced overtime rates, and opportunities for professional development in cutting-edge EV and Hydrogen technologies. With a strong focus on a collaborative work culture and career progression pathways, Wrightbus empowers Mobile Support Engineers to thrive while contributing to the future of zero-emission transport solutions across the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Engineer (UK & ROI)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wrightbus on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss diagnosing mechanical and electrical faults, as this will show our expertise and readiness for the Mobile Support Engineer role.
✨Tip Number 3
Show off our customer service skills! Think of examples where we've gone above and beyond for customers. This is key since the role is all about delivering world-class service and building strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the Wrightbus team and driving the future of transport.
We think you need these skills to ace Mobile Support Engineer (UK & ROI)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mobile Support Engineer role. Highlight your relevant experience, especially in diagnosing mechanical and electrical faults, and any qualifications like NVQ Level 3 or City & Guilds. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about zero-emission transport solutions and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Customer Service Skills:Since this is a customer-facing role, make sure to highlight your experience in providing exceptional service. Share examples of how you've built strong relationships with customers and resolved issues efficiently. We value those who can keep our clients happy!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we find the right candidates, so get your application in through our website as soon as you can. We can't wait to hear from you!
How to prepare for a job interview at Wrightbus
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to heavy vehicles and PSVs. Familiarise yourself with common faults and diagnostic tools that you might encounter in the role.
✨Showcase Your Customer Skills
Since this is a customer-facing role, be prepared to discuss how you've built relationships and resolved issues in the past. Think of specific examples where you provided exceptional service or went the extra mile for a customer.
✨Be Ready for Technical Questions
Expect questions that test your problem-solving abilities. Prepare to walk through how you would diagnose a fault or handle a warranty repair. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Flexibility
Wrightbus values flexibility, so be ready to discuss your availability for weekend shifts or travel. Highlight any previous experiences where you adapted to changing schedules or worked in various locations.
