At a Glance
- Tasks: Diagnose and repair vehicle faults while providing top-notch customer support.
- Company: Join Wrightbus, a leader in zero-emission transport solutions.
- Benefits: Enjoy a company van, professional development, and flexible working options.
- Other info: Opportunities for career progression and training in EV & Hydrogen systems.
- Why this job: Be part of a fast-paced team making a real difference in sustainable transport.
- Qualifications: NVQ Level 3 in Heavy Vehicle or equivalent and experience in a relevant environment.
The predicted salary is between 36000 - 60000 £ per year.
Wrightbus is a fast‑paced, high‑growth company at the forefront of zero‑emission transport solutions. We are looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond. This is a customer‑facing role where you will be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world‑class service.
What You’ll Do
- Be the primary point of contact for customers, resolving vehicle faults efficiently and professionally.
- Build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption.
- Diagnose mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals.
- Perform warranty and campaign repairs in line with company procedures.
- Communicate root cause analysis and repair estimates to the Parts & Service Team.
- Promote Wrightbus parts and services to customers.
- Maintain accurate records and ensure compliance with audit standards.
- Support customers on‑site and at various locations as required.
- Participate in ongoing training, including factory‑based and EV/Hydrogen systems.
What We’re Looking For
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
- Minimum 1 year’s experience in a heavy vehicle/PSV environment, dealership, or fleet.
- Strong mechanical and technical skills with the ability to diagnose and repair faults effectively.
- Flexibility to work weekend or alternative shifts on a rota basis.
Why Join Wrightbus?
- Company van (insured, taxed, and fuel covered).
- Paid from the moment you leave home.
- Opportunities to work across the UK, Europe, and Asia.
- Professional development including EV & Hydrogen training.
- IT and diagnostic equipment provided.
- Work with leading operators across the UK.
- Discretionary bonus scheme.
- Life insurance.
- Medicash health scheme.
- Discounts with major retailers.
- Career progression pathways.
- Flexitime options.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
Mobile Support Engineer- Night Shift in Ballymena employer: Wrightbus
Wrightbus is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture centred around innovation in zero-emission transport solutions. As a Mobile Support Engineer, you will benefit from comprehensive professional development opportunities, including specialised training in EV and Hydrogen systems, while enjoying perks such as a company van, flexible working options, and a discretionary bonus scheme. Join us in Ballymena, where your contributions will directly impact our mission to deliver world-class service and support to customers across the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Engineer- Night Shift in Ballymena
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Mobile Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Wrightbus and understand their mission in zero-emission transport solutions. Be ready to discuss how your skills align with their needs, especially in diagnosing mechanical and electrical faults.
✨Tip Number 3
Show off your technical skills! If you get the chance, bring examples of past work or projects that highlight your experience in heavy vehicle/PSV environments. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Wrightbus. Plus, it shows you’re serious about joining their team.
We think you need these skills to ace Mobile Support Engineer- Night Shift in Ballymena
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mobile Support Engineer role. Highlight your relevant experience, especially in diagnosing mechanical and electrical faults, and any qualifications like NVQ Level 3 or City & Guilds.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about zero-emission transport solutions and how your skills align with what Wrightbus is looking for.
Showcase Your Technical Skills:In your application, don’t forget to mention your strong mechanical and technical skills. Give examples of how you've effectively diagnosed and repaired faults in previous roles.
Apply Early!:We encourage you to apply as soon as possible through our website. Remember, we might close the vacancy early if we find enough qualified candidates, so don’t miss out!
How to prepare for a job interview at Wrightbus
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to heavy vehicles. Familiarise yourself with common faults and the diagnostic tools you'll be using. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Customer Skills
Since this is a customer-facing role, be prepared to discuss how you've successfully resolved issues for customers in the past. Think of specific examples where you built strong relationships or provided exceptional service, as this will demonstrate your ability to represent Wrightbus effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare by thinking through potential situations you might face as a Mobile Support Engineer and how you would handle them. This shows that you're proactive and ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or the company's future projects. This not only shows your interest in the role but also helps you gauge if Wrightbus is the right fit for you.
